210,050+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 210,050 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Always double check your benefits…
I noticed that I wasn’t being reimbursed for some of the tests that should’ve been covered and so I called to get it straightened out. Apparently they had been basing my reimbursement on my policy from last year that had already renewed. So that was a bit confusing and unfortunate that I had to double check and then get it straightened out, it should’ve happened without that. So I guess there might be some systems that are not quite tuned up how they should be behind the scenes.
Insurer: Figo
By: Anna
The claims department handled our two…
The claims department handled our two claims in a fast timely manner. Couldn't be happier
Insurer: Embrace
By: Janet Rogers
A need for patience…
I like the benefit of having pet insurance but I don't like their process for completing claims. It always requires several follow-ups by the vet and myself although the company has all the necessary paperwork to complete the claim. This makes the process long and tedious.
Insurer: Embrace
By: DJ Jackson
Simply The BEST
Simply The BEST, Pet’s Best Insurance!!! Excellent coverage, easy claim processing, quick turnaround on reimbursement!!!
Insurer: Pets Best
By: John Anderson
Brody and Pets Plzs Zs
What can I say. Pets Plus Us has been unbelievably supportive and kind with our Brody. He has had many surgeries and many many meds. After a lot of treatments Brody can now run be pain free. Pets Plus Us cares about our Brody. And have done everything possible to help us with him-insurance wise. All my future dogs will be insured by Pets Plus Us. Thank you so much. Brody is living his best life.
Lengthy claims, multiple appeals. Not worth it
Had then for the first 6 months of having a puppy. Took ~3 months to get decisions on claims. Another 3 months to appeal—and I had to appeal every one. They considered an attack at dog park a pre-existing conditions because bacteria was present in his wound, and our dog had itchy skin when we adopted him. Everyone I spoke to on the phone was lovely, thus the 2 stars. But the actual insurance and claims/appeals process wasn’t worth it. Switched to a different provider
Insurer: Pets Best
By: Alex K
We Love Embrace!!
I've had my boxer insured with Embrace Pet Insurance and I am so glad we are. Embrace has taken care of all our needs and claims promptly and efficiently. Cannot imagine not have pet insurance. We have both the Wellness and the Accident and Illness. Superb!!
Insurer: Embrace
By: Genny Reid
Tooo long claim processing
Submited a claim on May 12 and received a review on May 27. It takes another 3 to 5 day to get the money in the bank. For $684 claim amount it is very difficult to wait almost a month.
I’m not sure how to review Embrace…
I’m not sure how to review Embrace because none of my three claims are settled, and all three are wellness claims, so it’s my money they haven’t sent me. This is my first time submitting claims, so maybe when I get reimbursed I’ll feel differently, but it doesn’t seem like they’re paying much attention, (or money,) right now. I’ll update the review when the claims are settled. UPDATE: The claims have been reviewed, and at least partially resolved. My real issue is that I was asked to review Embrace when the claims were not only unresolved, but hadn’t even been reviewed. It just seemed a little tone deaf, as if my opinion was just some data point to be collected. I know that processing the claim takes some time. I would have given a better review if Embrace had resolved my claims before asking me how they were doing.
Insurer: Embrace
By: Thelma Leuba