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Payment fees, really?
I want to say Stephanie was wonderful, informative, kind, and understanding. They are lucky to have such an excellent employee. Now, my reason for 1 star - they charge a $3 per month payment processing fee for every single payment and any payment method, bank account hookup, credit card, check, etc. That's a giant middle finger to your customers and a ridiculous nickel and diming fee. You're charging me to pay you, and that's a dirty, dirty move. The people that approved and decided to do this to their customers should have their numbers on the website and their e-mails to handle the criticism, rather than hand it out to their front line workers to have to deal with. I am a Customer Success/Experience leader and I would never, ever put that on my employees, it is a gutless move from a what I can only assume is a completely gutless "leadership" team. Edit: This is for each pet, not payment. Instead of lying to/misleading your customers, maybe tell the truth and add three dollars to every policy you quote so we have correct and accurate quotes when comparing pricing. I have to remove two dogs now of the three I gave you (I have six) and I am considering remove them all - I can only imagine other ways you will try to get one over on me. Edit 2: Your reply is nonsense, other provides who I am currently with don't do this. You're also a bod faced liar saying you strive for clarity and transparency, no you don't. Your reply here is insulting and intellectually dishonest, and your "leadership" team is a sad joke for not putting themselves out there. I canceled my policies - doing business with this company is a pathetic joke.
Insurer: Prudent Pet
By: Robert DiBenedetto
I’ve given Spot 4 stars because I couldn’t find the box to tick so Spot could post my vets office directly.
I’ve given Spot 4 stars because I couldn’t find on the enrollment form where I could tick the box for ‘pay vet directly’. If I could have found it straight away, I’d have given Spot 5 stars.
Insurer: Spot
By: Wendy
Great Service
The. claims were reviewed in a timely manner, and thoroughly explained what items were covered and what items were not. When I had a question, the customer service representative was patient and thorough in explaining how I could dispute my claim. I even recommended the service to a friend.
Insurer: Embrace
By: MarieB
first time making a claim…
It was my first time making a claim after having the insurance for almost 2 years . It was a smooth process . Glad to see it works !
Insurer: Fetch
By: Kimmy Artis
Good, but could be better
I went with Pets Best because they had the best prices and options that fit my pets needs. While I was paid out for an emergency vet bill, it took 1 full month to receive the explanation of the cost breakdown. During that 1 month, I received one generic email that told me they were behind on processing. You could use their mobile app and/or website but they weren't consistent with one another where the app would show the claim was not processed and on the website it would say it was processing.
Insurer: Pets Best
By: Dani
Happy dog mom
Great customer services and reasonable prices! I feel so much better now knowing my babies are covered🥰
Insurer: ManyPets
By: Tina
Just signed up but everything has been…
Just signed up but everything has been smooth so far.
Insurer: Spot
By: Tony Rahfaldt
Get your pet insurance now
Trupanion approved and paid the surgeon quickly. 13K great company and customer service
My 1st time with pet's best
My 1st time with pet's best. I am truly happy with the responsiveness of my claim and the fact they care for my dog the way they do!
Insurer: Pets Best
By: Steph Arter
Highly reccomend healthy paws
They have reimbursed me for well over 20,000 dollars throughout the past 6 years. Including a mast cell cancer diagnosis and removal. They always cover everything they say theuly will. Wish the premiums didnt increase so much but you cant put a price on this type of peace of mind
Insurer: Healthy Paws
By: Christopher