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Pet parents across the U.S. and Canada have left over 220,795 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Always prompt and honest
Always prompt and honest! Great feeling to know I'm "covered" if anything happens to my furry family!
Insurer: Spot
By: customer
Easy process on a very user friendly app
Easy process on a very user friendly app
Insurer: Spot
By: Cg
This insurance is great
This insurance is great! Great coverage and very, very fast response. Will recommend to everyone.
Insurer: Embrace
By: Phyllis Soldano
Super fast claim processing and…
Super fast claim processing and reimbursement. App is so easy to use and submitting claims takes only a minute or two.
Insurer: Spot
By: Spot user
Ms.
I am thankful for having the help from Trupanion when needed the most
Insurer: Trupanion
By: Grace
Satisfied
I decided to go with this company, but was worried about some reviews I read. This company has been good to me. Customer service is great and response time is quick. I've submitted claims and have been reimbursed with no issues. So far so good.
Insurer: Spot
By: Crystal Guadarrama
I was so excited about Spot…at first.
I was initially so excited about Spot after researching a bunch of pet insurance companies! I'd had pets nearly all my life but never had ventured into pet insurance before. I have an older GSD and a young, wild GSD pup so it felt like a good time. Nope. Going to be a one year purchase and then I'm out. The app and user experience is slick and easy, So that's not the issue. And the price wasn't outrageous for what I thought was decent coverage. Those are the two stars. All I can say is read every line of the small print and maybe show it to a lawyer. I DID read it carefully, and I'm alert and suspicious. But when my dog tore his CCL and required surgery, it was denied and I was shocked. Here's why: midway through the 5 or so pages of small print, there was a definition of animal anatomy (I'm paraphrasing from memory): bilateral body parts are considered as a single unit (meaning front legs are one unit, 2 kidneys (I suppose)... 2 pages later at the end, it said that preexisting conditions weren't covered. Of course! I thought to myself. So when my dog tore his CCL they saw from vet records that he'd torn his opposite knee 3 years before... cue the bilateral definition from mid-document. His rear legs were one so the knee surgery he'd had years before were considered prior conditions spread over to the previously healthy leg. Wow. I would not have put those two widely separated sections together. We were left high and dry with a useless accident and illness policy that didn't actually cover an accident. The other thing is check what your vet charges for routine car against the reimbursement amounts Spot provides. I didn't do this, so my bad. I had the wellness policy I for my puppy. The reimbursements are adequate for maybe covering the cost of a low income spay neuter clinic sponsored by the humane society, but NO vet in private practice charges the modest fees that are anywhere close to the small amounts they charge for procedures and check-ups. I live in a rural area. My vet is not outrageous, but I am still left paying hundreds of dollars for spaying and dozens of dollars for vaccines and wellness checkups even after Spot kicks in its small reimbursements. Not a fan.
Insurer: Spot
By: Meredith Liben
QUALITY SERVICE.
QUALITY SERVICE. CLAIMS ARE PROCESSED IN A VERY TIMELY MANNER. IF PAYMENT FOR A CLAIM IS MADE, THEY ARE RECEIVED IN A TIMELY MANNER.
Insurer: Spot
By: TOM R