225,079+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,079 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Extremely efficient
I took Brooklyn to the Vet on Saturday. I submitted my claim with Pets Best Saturday afternoon. My claim was processed and reimbursement was deposited in my bank on Wednesday. Absolutely amazing. Exceptional customer service. Thank you.
Pets Best is the Best!
"I have recommended Pets Best to several of my friends. This is the first time I have had insurance for any of my pets and over the years I have been with Pets Best, I have always thought it was one of the best decisions I have ever made. It turned out my little pup ended up getting cancer then after the cancer she ended up with a chronic illness. I would never have been able to afford all the medical for my pet without Pets Best!"
Claims
"My fur baby has been insured with pets best since he was 6 weeks old, all claims has been processed and paid without any problems, I'm so glad to be a very pleased customer of petsbest they are dependable and trustworthy. Not so happy about the premium. Premium doubles each renewal cycle. May have to drop the insurance next renewal. "
Insurer: Pets Best
By: Angela
Glad u had insurance
When my cat needed emergency surgery, the claim process was straightforward and reimbursement was much faster than I expected. Having the coverage took a huge amount of financial stress out of an already stressful situation. Definitely worth having.
Claims Experience
Responsive, courteous and FAST!
Insurer: Adoro
By: Terry
Claims Experience
Efficiency with claim
Insurer: Adoro
By: Sandra
Broon
Best insurance for your pet! Never had an issue. Super responsive, easy process, paid quickly.
Very Satisfied
Pet’s Best continues to help us quickly. Everything is clear on the explanation of benefits and it gives us peace of mind when there's an issue. On this recent vet visit, all $500+ was covered and we got reimbursed for everything other than our 10% copay. We would recommend Pet's Best. "
Fast and Easy Claim process
This was the first time I had to use my dogs pet insurance. He needed to see an ophthalmologist and ended up needing cryosurgery on some eyelashes that were growing, where they didn't belong. And poking him in the eyes. The claim process was easy and fast. I submitted his claim on a Thursday and on Saturday had an email that it had been processed. And that I would be having money deposited in my account in 5 to 7 days! I did have to call to clarify something. The customer service person that I spoke with was very friendly knowledgeable. I always preach to everyone how important pet insurance is the cost of specialized veterinary care is expensive. of course. It's reassuring to know that you're able to provide care. Okay a procedure and not worry about how you're going to pay for it.
Horrible claim handling process
Submitted claim with all details and receipt. Then they asked for vet documentation. It was sent in timely manner. They acknowledged thay had it. Then they requested again but last 12 months of records, my dog had his first vet visit in January so there was no 12 months to provide. I explained. They closed claim. I had to email them, no phone to call, they had to re-open claim. Took over 3 months to get decision.