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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims process is simple and…
Claims process is simple and reimbursement is quick. Highly recommend.
Insurer: Healthy Paws
By: Robert Flinchbaugh
Highly recommend...
This insurance has been very easy to use and great to communicate with. I'm so grateful to have it and have needed it since my dog got sick. I recommend it highly!
Insurer: Pets Best
By: Kate Sparks
Great customer service and was guided…
Great customer service and was guided on submitting my claim.
Insurer: Prudent Pet
By: Robert Lopez
So far so good setting up and paying
So far so good setting up and paying, that is all I e experienced so far.
Insurer: Fetch
By: Vickie H.
Disingenuous practices once a claim is submitted
My experience with it this company left us disappointed and feeling taken advantage of. We signed up our puppy around October 2023, submitted vet records as requested, and even had the optional extra orthopedic exam completed so he would be eligible for coverage sooner if a musculoskeletal condition developed. We paid faithfully for 6-7 months before my dog had a subpar experience with his groomer where his underbelly got accidentally nicked in multiple places, some more sensitive than others. He began to lick these wounds as dogs do, and within a day or two one spot started to look possibly like an early infection. We brought him into the vet on a Saturday morning before they closed for the weekend and he was treated promptly with antibiotic and anti inflammatory prescriptions. I submitted my claim, and 5 days later we got an email from a vet tech affiliated with Embrace who said she did a “medical history review” and permanently excluded him from motion sickness, and then added 12 month exclusions for giardia and “dermatologic conditions.” How convenient… despite us following all their rules, submitting his records at signup, as well as paying for him to have an extra orthopedic exam done by our vet and paying into his policy for half a year, they decide at the time of our first submission to go through his records and decide to exclude conditions, one of which was so generic it wouldn’t cover his current urgent and completely unrelated issue? Not to mention, even if this had been accepted, it would have just gone towards the deductible. I wish we had known about these “exclusions” before we started paying every month. I think it’s totally unfair for them to decide to apply a broad ‘dermatological exclusion for a year’ after he had some transient itching when he was a pup. If they’re going to pull stunts like that, they ought to tell you that at sign up. I would have reconsidered my decision to pay for their policy if I had known they wouldn’t even look at his history or initiate exclusions once the first claim was submitted. What’s the point of submitting that paperwork in the beginning then? What a waste of our time and money.
Insurer: Embrace
By: Abigail D
I was really happy they were able to…
I was really happy they were able to help me with my situation
Insurer: Sonnet
By: Hayden Tannahill
A life saver for emergencies
We got Embrace after we had to pay for our dog’s ACL surgery. We recently just had to have emergency surgery for her for bladder stones, and Embrace was a life saver and covered over 80% of the costs. A loyal customer for life!
Insurer: Embrace
By: Ryan Olson
Infuriating Experience with this company
I have been given the run around from the insurance company regarding a claim for my dog. I am being told that documents I uploaded are missing. I have been on the phone with three different people who all assured me they had everything they needed and I get told documents are missing and it’s a different document every time. I had a chat agent end the conversation in the middle of trying to resolve this issue. I have emailed documents over multiple times and even pulled up the claim in the app and was looking at the apparent missing document attached to the claim. I am so tired of being given the run around. They think I’ll forget about this but I’m not going to. I expect my claim to be processed and to be reimbursed for the amount promised on the policy.
Insurer: MetLife
By: Samantha
Easy process...
Submitting claims is easy and straight forward. The processing usually takes 3 to 4 weeks, and my payment gets deposited to my bank account, so it is all efficient and goes as expected.
Insurer: Pets Best
By: Lisa
The claim submission process is easy…
The claim submission process is easy and coverage meets our needs. Highly recommend!
Insurer: Spot
By: Donnie L