220,626+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,626 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Amazing!
Amazing! Fetch has been amazing to deal with. Zero issues, highly recommend!
Insurer: Fetch Canada
By: Meagan Koch
The 1st Reimbursement didn't receive…
The 1st Reimbursement didn't receive yet and nobody responded the problem. Told me to wait the check 21 days took so long to process.
Insurer: Fetch
By: Nenita Tobias
Older cat’s dental claim
The vet said my older cat needed some major dental work. The price she quoted seemed so outrageously high, I was sure it wouldn’t be covered. I submitted a preauthorization, which was approved. Fetch covered everything, from the lab work to the x-rays and anesthesiologist. Kitty had two teeth pulled and is doing great! Fetch kept me informed of my claim’s status throughout the process and paid up promptly per my policy. Between this claim and my other cat, the $30k kitty, who maxed out his policy limits two years in a row, I’m very pleased with Fetch and highly recommend them. I’ve insured my cats with them since 2010. They are easy to work with, the app is easy to use, and customer service reps are always pleasant and helpful, whether by phone or by text.
Insurer: Fetch
By: Lynnette McCrary
Policy comparisons against other companies
I have another policy with my older two dogs with a different company. I decided to look for a new company to compare prices. When I found fetch I decided to try them as the price point made more sense. I have in general experienced a lot of differences with the policy itself with things that you would assume would be standard across insurance companies. 1. Pre approvals on quotes ( not just conditions) 2. The length of time it takes to process the claim is very long. 3. When ever I ask a question about the policy I never get a straight answer. Eg. please provide an eg of a supplement that’s recommended by vet that helps a medical condition covered under my policy …as the food is recommended by my vet and apparently not covered… and they won’t provide an example. 4. Yearly deductible is higher than my other dogs. These are all things my other company does with my other dogs. I will likely be considering other insurance companies when the time comes unless these things were addressed unfortunately.
Insurer: Fetch Canada
By: Krystal C
Embrace makes it extremely easy to…
Embrace makes it extremely easy to submit for reimbursement. In just a couple clicks and an upload of the receipt for my cats visit to the emergency vet and I was done. About a day later my claim was approved and the money sent to my bank!
Insurer: Embrace
By: Paul
Spot made it very easy to submit a bill
Spot made it very easy to submit a claim. You need to fill out a few fields, attach the invoices and they take care of the rest. The only improvement i would like to see is a way to chat with someone during the process. They had my claim on hold for over two weeks because they said they needed more info from the vet. I gathered all the medical records from the vet that i could and added it to the submission, but yet they said they needed more. I would have liked to have had a way to communicate with them to find out what they needed, if i could help in providing that to them or something they needed to speak with the vet about. They were also very good about communicating there was s delay due to high volume at that time i submitted my claim, which i totally understand. Overall it was a very good experience, they paid claim promptly as a direct deposit. I love the ease!
Insurer: Spot
By: Cydney Garland
App did not work to submit claims
App did not work to submit claims for several months. Not sure if it works now. I gave up and went to calling directly.
Insurer: Spot
By: Elizabeth Keeter
Awful
I purchased police on January 16, called two hours later to cancel , as I travel to Europe alot , so bought a policy that would be coverd in Europe.Its been six days and no update or pending return , if I don't receive my refund by the end of the day I will be filing with Attorney General.as well and calling news center 8!!
Insurer: Embrace
By: Trena Hannah
Metlife Partners in Caring for Pets
My experiences with MetLife in terms of both claim payment and of customer care are commendable! I felt that the capable and relatable team members like Jana have the best interests of my pets and myself at heart. The claims process is convenient and timely. Also, after the review., The communication is excellent. I am grateful and confident with MetLife, after having tried to other pet insurance companies. It wasn’t that I had problems with my previous comp, but that Metlife offered a family policy. When we satisfy our deductible, it applies to my two other pets visits. This is greatly appreciated. That life focuses on my Pets interests!
Insurer: MetLife
By: Anne
I liked it because it is fast
I liked it because it is fast, and simple to acquire my puppy's insurance, I loved that it is a quite affordable price and it covers a lot of my worries , it is a great advance for Ragnar to have obtained his insurance.
Insurer: ASPCA
By: Valeria Bandy