216,195+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,195 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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you guys are truly the best!
you guys are truly the best! my most recent claim was processed in literally a day! we couldn't be more grateful!
Insurer: Pets Best
By: Shelly Malleis
I sent in a set of claims 29 days ago.
I sent in a set of claims 29 days ago. 1 of the claims was processed and approved in 14 days. All other claims are still waiting for review. I'm told it takes up to 30 business days to review after receipt of medical history etc. So, by my math, 4 weeks so far and possibly up to another 6 weeks for review of the other claims. I am new to embrace, but I have used other per insurance companies in the past. In comparison, Embrace appears to be either the most thorough pet insurer or they may be understaffed to process claims in a timeline comparable to other pet insurers. My advice to anyone considering Embrace is to accept that time to process claims may be lengthy. I am still waiting for the outcomes of my claims. This review is factual as to my knowledge. I would not be writing this review at this time other than because I received a request to do so from Embrace themselves. I would have preferred to provide a proper review upon completion of processing of the claims submitted. At this point it is not clear what is happening other than the limited information shared to date as noted above saying it could take another 30 business days (that's another 6 weeks following the first 4 weeks and counting). I look forward to the outcome of my submitted claims.
Insurer: Embrace
By: Matt.
Great rates
Great rates, amazing customer service! I really appreciate getting the updated rates and notifications prior to my renewal.
Insurer: Sonnet
By: Christine
Fast complete service. They actually answer the phone & you get a person.
They answer the phones, they have great customer service & support.
Insurer: Figo
By: LC
Dermatological issue loophole
Luna was diagnosed with a yeast infection in her ear. 7 months or so later, she developed a rash on her head, neck, and unluckily for us, near her ear. The claim was rejected as it was a "similar" dermatological condition within the same rolling 12 months." Even her Dr. wrote that the issues were completely unrelated and not even the same condition. But that didn't matter. Maybe if the rash had been on her belly far away from her ear, we would have had some financial relief. It's sad to post this, I've had Figo with two other pets and they used to be wonderful.
Insurer: Figo
By: Deb Dolphin
The process was EC and Fast
The process was EC and Fast
Insurer: ManyPets
By: customer
Embrace Pet Insurance is awesome!
Embrace Pet Insurance is awesome! We are so glad we have pet insurance on our 2 cats because they have needed medical care quite a number of times in the past 5 years. They have saved us hundreds, actually probably thousands of dollars and Embrace keeps making things easier to submit a claim, for example: you only need the diagnosis and not the doctor's notes, and now they have direct deposit to get your refund fast and without hassle! Their website is also easy to use. I would highly recommend this pet insurance company for any pet owners.
Insurer: Embrace
By: Amy G.
Swift Process
Fast process, and great communication
Insurer: Lemonade
By: Socorro
When my beloved fur baby passed
When my beloved fur baby passed, Embrace made the transition to filing claims, canceling his policy, etc, as smooth and as quick as possible. The condolence card was a soft touch as well. Thank you!
Insurer: Embrace
By: Paris Pringle
Scam of a company
Based in Canada - - told cancellation is done via phone or email. When you email, the server doesn't work (have tried multiple times over a period of months) -call times are so high I can't wait hours since I have to go to work and they close at 8pm eastern. On west coast on hold from 6am till i have to work and no one picks up Imagine how many people with deceased pets or just wish to move to a trustworthy company are getting robbed because you don't give an option to cancel. Horrific company
Insurer: Fetch Canada
By: MK Vivian Tang