224,962+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very knowledgeable and educated team
Very knowledgeable and educated team
Insurer: Sonnet
By: Valued Customer
Additional charges, no discounts for auto or annual, difficult to cancel
They started charging a service charge for auto payment. Every other service company I pay offers a discount for auto pay, not additional charges. There is no discount for paying annually up front. Every other subscription I pay offers a discount for annual renewal, not a to-the-penny monthly X 12 total. Finally, making it difficult to cancel. Can't cancel through app or email, must call customer service, no 24hr representation, so I'm sure I'll have to be transferred to a retention specialist before this is all over.
Insurer: Spot
By: slack jaw
Amanda is just as warm and charming as…
Amanda is just as warm and charming as she is knowledgeable, she answered all my questions with professionalism and care! A welcome change to the lacklustre customer care we receive in general these days. Amanda left me smiling, and very happy that I chose Fetch to insure my most beloved companion. Thank you so much Amanda.
Insurer: Fetch Canada
By: Maria Grand-Clement
Great experience with very knowledgable…
Great experience with very knowledgable agent
Insurer: Embrace
By: KAREN VAN EEDE
My rep was very friendly and…
My rep was very friendly and knowledgeable. Saved me lots of money too. Great customer service.
Insurer: Sonnet
By: Michael Lloy
Stephanie was really helpful and…
Stephanie was really helpful and informative, going over each item in detail and making sure I was fulling informed of my plan options
Insurer: Prudent Pet
By: Meagan Cavanagh
Fantastic PRICE!!!!!!
I forgot the guys name but he was very polite and trustworthy about the company. They are definitely cheaper than anybody else out there for the exact same thing.
Insurer: Fetch
By: Melinda DeSpain
Fetch are fat rich cats with rate increases of 40 - 50 % yearly.
I've had fetch for 3 pets since 2020. Increase rates for 2 yr old healthy pet no claims rate increased 45% past 2 yrs. 13 yr old healthy pet no claims rate increased 20% 3 yrs but this yr increased 55%. 17 yr old pet has had claims several claims - rate started high as expected for older dog with multiple problems however the rate increase is minimal - in fact it has gone down less than what it started 4 yrs ago. I assume they figured he's gonna die soon since he's old and sick. So why the big increase for the other 2 pet. especially the 3 yr old healthy dog with no claims? Another big problem is incomplete policy documents. I'm completely missing 1 year. For the money they are getting they should be doing better job. Unless your dog has surgery these policies will never pay for themselves. If your dog dies healthy and old they make out like bandits. I received the standard replay from a robot that didn't read my complaint. Sorry response and shows total lack of customer service or concern.
Insurer: Fetch
By: Linda Adams
Horrible Experience!!!
I just joined Spot recently after seeing good reviews but wish I did not. It took forever to get reimbursed. I had to call at least five different times talk to five different people that all told me different things about my claim...Always some type of problem. Finally got reimbursed a month after several phone calls and filing several different claims! Not a good experience at all!!
Insurer: Spot
By: Lara Hoeber
The representative listened carefully…
The representative listened carefully and addressed my concerns immediately
Insurer: Fetch
By: anne fry