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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.

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Category with most reviews

23,342 Payment Experience 104,505 Claim Coverage 122,826 Customer Service 37,837 Price Satisfaction 14,700 Other

October 05, 2024

Very friendly and helpful customer…

Very friendly and helpful customer service.

Insurer: Embrace

By: Ammon Butcher

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October 05, 2024

I no longer recommend this insurance to…

I used to recommend this insurance to everyone, no more. My dog had a vet visit for her teeth and the vet also checked her ears. Because of checking her ears I was punished with a one year exemption for "skin" issues. Apparently ears belong to her skin. Even though there was nothing wrong with her ears just because they were checked I am not able to claim anything skin related for one year. I haven't even claimed anything before but because she was treated for a spider bite BEFORE I insured her she has a so called preexisting skin condition. That banned me for one year. The year would have been over in a couple of weeks but because her ears were checked an entire year was added to the exemption. Unreal!!!!

Insurer: Embrace

By: Heidi Smith

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Verified October 05, 2024

Submitting a claim

Submitting a claim for our dog’s routine exam was fast and easy and we were reimbursed in a timely manner.

Insurer: Spot

By: Diana

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Verified October 05, 2024

Easy and as it says in the fine print.

Insurer: Spot

By: Shanni Peettyson

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October 05, 2024

o far I am completely disappointed and…

o far I am completely disappointed and frustrated with Met life pet insurance. I submit everything that my vet provides me and yet all met life does is slow walk the claims. They mis identify records when I upload them and tell me the soap notes are missing, when they have been clearly uploaded. When my vets office resends the records, they don't get associated properly to the existing claim, which results in Met life emailing them again saying they haven't received a response. I had to call and speak to a CS rep and email him the records directly. Now that claim is back in a "processing" state. This claim was submitted on 9/7 and today is 10/5 and I still have not been reimbursed. This has been the same story with previous claims I have filed. Also, my vet prescribed cerenea because my puppy gets car sick. I was told that was being denied as "pre-existing". Huh? My dog throws up in the car when I have to take him to appts or visit friends/relatives. I can't leave him home alone. Ironically, Met life has no problem taking $75.00/month from my credit card in a very timely manner on the 24th of each month! I truly believe they are purposefully slow walking claims so they can hold onto the money and allow it to gain interest in their accounts and then you eventually give up. I doubt I will stay with these losers.

Insurer: MetLife

By: JTrom

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Verified October 05, 2024