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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I have been more than pleased with Spot…
I have been more than pleased with Spot Pet Insurance. The Web site is easy to navigate, they are very attentive to questions and most important they are quick to process a claim. I would recommend Spot to everyone looking for a great Pet Insurance company.
Insurer: Spot
By: Tim Valdez
Good coverage, good prices
Answered all my questions and helped me set up just the type of policy I needed for Harry.
Insurer: Pumpkin
By: Karen
Check fine print
Registration for new insurance is set up to run smoothly. Filing a claim was easy and was handled quickly with a check already on its way. However, do be sure to read the fine print of the Wellness/Preventative insurance. We had a number of costs for our new puppy to get him "up and running". Our vet has a puppy plan that we purchased for $300, and we added on some immunizations to that too, reaching about $400 for the first visit (all eligible for reimbursement). We were only reimbursed the amount we spent annually on the wellness insurance (so...cut even on purchasing the insurance, which is not the point of purchasing insurance), and I checked and found fine print that if a vet offers a "puppy plan" bundle, they only reimburse up to the yearly fee. They may have a good reason for this, but it does not instill trust for future claims.
Insurer: Pumpkin
By: customer
I always get excellent customer…
I always get excellent customer service; they always ask about my cats by name. They make my feel like they really care.
Insurer: Fetch Canada
By: Karick Ricker
They will find any reason to try to deny claims
This company will happily take your money for years and then when a claim is made try to find reasons not to pay. Pre-existing conditions make sense but when they start to blame other ailments and issues on that issue just so they don't have to pay, it's criminal. Their customer service team is very nice and sympathetic, they may even agree that it's the wrong decision but they do not have a say.
Insurer: Pets Plus Us
By: Sean
Informative and efficient
I was interested in getting more information prior to signing up with Fetch and Joshua did a great job at providing me with information about coverage. He answered all of my questions, was very knowledgeable and informative. Joshua also followed up with an email and his response time to additional questions via email was quick and efficient. Fetch is officially my insurance company for my new fur baby.
Insurer: Fetch
By: Lillian C
I paid the insurance and when they sent…
I paid the insurance and when they sent them the first vet bill, they paid nothing!
Insurer: Prudent Pet
By: niikiimediinagmail.com
Making a claim and receiving…
Making a claim and receiving reimbursement was very quick and easy.
Insurer: Figo
By: Erica
Totally dissatisfied’ The information was not clear regarding…
The information was not clear regarding the process for claims. None of my claims were paid, some for not being turned in. I had been told I could turn them all in at once as long as it was before the policy end date. Others were not paid because someone determined illness started before the policy wait period. I disputed the decision and let them know if the claims were not paid, I didn’t want to renew the policies. You went ahead and charged me for renewal and did not pay any claims.
Insurer: Figo
By: customerpatricia