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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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embrace seemed like an OK company…
embrace seemed like an OK company although they make you wait for long periods of time while requesting detailed medical records that don't make a lot of sense but when I try to add a third pet to my Policy who is only two years old and has never had any medical problems I had taken him to a veterinarian because he was vomiting which as we know all dogs do at one time or another day then sent me the policy with a pre-existing condition clause that says that if he ever vomited or anything made vomit though there's an underlying condition about vomiting that they would not pay the claims for 18 months or perhaps permanently I decided against this company for that and went back to the akc insurance which does not have any pre-existing condition clause after the waiting period
Insurer: Embrace
By: diana lavery
Stephanie was very professional!
Stephanie was kind, patient, very knowledgeable and answered my questions. Very professional!
Insurer: Prudent Pet
By: Dear Customer
The service was excellent
The service was excellent. Jania was very helpful
Insurer: Embrace
By: nelia cartagena
Fetch insurance has been a lifesaver…
Fetch insurance has been a lifesaver for me! When my dog fell seriously ill, I was overwhelmed with worry and the financial burden of the hefty vet bills. Thankfully, Fetch stepped in and alleviated both my emotional and financial stress. I’m incredibly grateful I chose Fetch insurance when my dogs were puppies. Their affordable coverage has provided me with peace of mind, especially as my dogs have aged and faced health issues.
Insurer: Fetch
By: Mimi Uong
They wont cover anything
They wont cover anything. Wiggle out of any claim. I had their insurance 8 months or so and paid $4,500 on my vet bills without ever getting a penny from them. It just made all the process of having bet problems worse cause in addition to paying $4,500 out of pocket I had to have tons of conversations, send them vet bills, write appeal letters and get repeated annoying denials. Also they said it was preexisting, but they denied my claim because they said an ACL tear in a 3 year old dog is an illness not an accident and I didn’t have an illness plan. Even my vet said she had never seem claims like this denied for this reason and she personally called them to say she disagreed.
Insurer: Spot
By: Katie -
Huge disappointment
Once Pet Plan sold to some other company and became Fetch, the entire website, app customer service, and coverage went down significantly. Pet Plan was awesome, Fetch is awful. It’s impossible to get a customer service person on the phone, their chat bot is broken, and their coverage has become very scammy. I plan to move my pets to another insurance.
Insurer: Fetch Canada
By: Al
The sweet agent that called me and…
The sweet agent that called me and explained thoroughly about the policy and also the fact that she had a shih tzu also and she shared with me some things about them because this is my first time being a fur mama and my baby boy is 8 months!
Insurer: Prudent Pet
By: Leedra Johnson-Hatton
Great Service
When my dog got sick, I was able to submit claim very easily thru the app. Got reimbursed 24 hours later.
Insurer: Lemonade
By: Zachary
Healthy Paws is AWESOME!
Over the past 8 years with 2 pets, we've had occasion to submit claims through Healthy Paws. We've ALWAYS found their service to be friendly, efficient, professional, and the processing of claims to be VERY timely and quick! Their personal assistance and prompt communications are a pleasure to experience. We remain VERY HAPPY with Healthy Paws and regularly refer them to friends and family!
Insurer: Healthy Paws
By: Steve