217,074+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,074 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I had SUCH a negative experience with…
I had SUCH a negative experience with them. They looked back in my dogs records for a common dog complaint as a sign of his future serious illness! They are looking for reasons not to pay. That was my third claim and the first two were very cheap sick visits. I’m out almost $2000 to pumpkin and stuck with a large bill they won’t pay. And the coverage annually isn’t a lot. It’s not a good deal. Don’t buy the propaganda on their site. I’m going to appeal and if it doesn’t work I’m going to sue them and file complaints wherever I can. Do NOT get pumpkin. The pits. Also wait till you see how inaccessible the adjusters are.
Insurer: Pumpkin
By: Leelee
EXCELLENT SERVICE
As a new customer I was extremely pleased with the fast turn around in payment.
Insurer: Figo
By: BBJ
Trying to submit a claim is a terrible experience
Trying to submit claiim via the only possible way to do so and after completing ALL of the required steps i hit submit and it starts buffering with "please wait" message.. indefinitely. Screen is not frozen it just buffers continuously until i eventually exit the app after 20 minutes. I did this 3 separate times. I saved the claim and when i log back in and hit sumbit it does it again.
Insurer: ASPCA
By: Ck
LONG TIME HAPPY CUSTOMER
I've been a long time customer and have had to file a few claims over the years. It's always fast and simple and processed quickly. This most recent time was the fastet a claim has been processed and reimbursement received. I'm happy with the service and as mentioned it has proven worthwhile to me several times in the past 😀🐱
Insurer: Spot
By: FRANK
Best Pet insurance
Best Pet insurance. My Finley , Cavaliers Kingcharles Spaniel , was 11 Years old. He passed away in September 2023. Healthy Paws took care of Finley so well. Finley had 3 legs surgery. He had mitral valves disease which is common in Cavalier . His medication was about $100 or more over 4 years, echocardiogram twice a year for 4-5 years. At the end of Finley life - last 4 months we went to ER 3-4 times until we knew all the staff and doctors there so well. Finley started to see the cardiologist at VCA as well. 2 or 3 times Finley needed to stay in oxygen room and spent 2-3 nights in ER . The bill was $6,000 - $7,000 each time but I always get reimbursement from healthy Paws with no problem. Medication started to be more expensive but Healthy Paws always reimburse the money and gave my baby the best medical treatment that we could give to him. At the end Finley passed away not from heart failure but from his body shut down. He could not eat. Healthy Paws always there for me. I also got a beautiful card when I lost my Finley. Healthy Paws also refund Finley’s last month premium for us. Thank you so much for being with my Finley & us . You are almost like a family to us as well.
Insurer: Healthy Paws
By: Nina Rapeephan
Takes forever to get claim reviewed
Takes forever to get claim reviewed, had for a year and not 1 cent covered,not sure it's worth it
Insurer: Figo
By: customer
Excellent customer service
Excellent customer service, response to claim and payout is immediate and efficient.
Insurer: Fetch Canada
By: Milwina Guzman
Very Happy with Figo
I like the fact that vets are available 24/7 and my claim was handled quickly without any delays or inconveniences
Insurer: Figo
By: Alexis de Borghia
They raised the rate 23% after the…
They raised the rate 23% after the first year for a healthy puppy! Gross!! I spoke with a rep and was informed that if you put in claims, the rate goes up. We looked over mine and she agreed that the dental preventative (removed 11 teeth from a teacup poodle during her spay b/c she's so little and we don't want to put her to sleep for dental work regularly) contributed to the increase even though it was a one off. I asked her to have the underwriters review the notes more clearly and she said it's impossible. They will never review again (so human error means nothing to them). Don't use Fetch - with annual increases this high -won't be worth it in a few years. UPDATE Fetch did get in touch after a few days but it's been a colossal waste of time. I was told that they'd try to get the underwriters to review the policy (and look more closely at the notes as they'd incorrectly deemed my pet has conditions she does not) but couldn't promise anything and alas, they wouldn't review it. So Fetch doesn't take their errors into consideration. Fetch rebranded - they used to be called PETPLAN. Read those reviews to get a more accurate picture of the company, their integrity (lack of), and service before deciding on this company.
Insurer: Fetch Canada
By: Natalie Smith
Really straightforward to use
Really straightforward to use. No hassle. Customer service is really good. I haven't had to make a claim with them but I will update the review if that happens.
Insurer: Sonnet
By: P B