223,697+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Painful Claim Process/Denials, Constantly Re-opening
I've submitted multiple claims where I have to make sure that this team processes the claims AT ALL, let alone CORRECTLY. I've had to call to review the history & notes. I've had to explain countless times that they have everything they need. I've had to ask to re-open claims that are closed either without explanation or the denial reason is false. My dog had a very painful surgery where this company simply wrote 'pre-existing' and closed the claim. The diagnoses were just made in the same policy year, 5 months ago. Previously, I've tried to submit a claim on the portal and it was not working (shocking!). I messaged customer service and was told to submit by email. I forwarded everything they needed to process countless times - and finally was told because the policy number was not in my email subject, they simply ignore it. I've spent countless hours managing these claims. It's a second job to get what you already paid for (if you even get approved for what you pay for!). Excruciating process every time. People do not have time for this. Most reps are kind when I have to call in. Some are very rude and incompetent. Unfortunately, you can't trust that you will be supported and get what you are paying for with this company.
Insurer: MetLife
By: OB
Very dishonest organization
Very dishonest organization. You will not get anything from this. You will be wasting your money if you try to use these people. You will not get paid anything for a spay you will not get paid anything for their wellness. You will not get told the small detail details in their policy that make it easy for them not to pay you. You will be stolen from. You are a fool if you use Fetch pet insurance. This is my experience. I had them for almost a year and they are liars and thieves.
Insurer: Fetch
By: Houston Hayes
Chad is an excellent employee, he gave me all the information I needed to have and he answered all my questions
Chad was very informative and really a nice guy. I had a lot of questions he answered every one of them He's great employee
Insurer: Nationwide
By: Joseph Verzy
Okay
Did not give a lot of information on the meaning and difference of insurance plans.
Insurer: MetLife
By: Monica Trevino Monica Trevino
SITE HARD TO NAVIGATE or make changes
SITE HARD TO NAVIGATE or make changes
Insurer: Nationwide
By: Dr. Lawson
Quick and Easy!
MetLife makes it easy. They have a user-friendly enrollment service and reasonable prices to care for my pet.
Insurer: MetLife
By: Edward Camuzo
I’m always so impressed with how…
I’m always so impressed with how quickly my payment arrives into my bank account. The process couldn’t be easier!
Insurer: MetLife
By: Ljdspony
Amanda was amazing and answered all my…
Amanda was amazing and answered all my questions quite thoroughly!
Insurer: Fetch
By: Cheryl smith
Very knowledgeable and friendly agents!
Both agents that I spoke to on the phone were very knowledgeable and friendly in helping me compare my current pet insurance versus Trupanion insurance for my 2 new dogs. I really like the lifetime deductible that does not reset every year, and I also like that at most vets you can use your reimbursement before you leave and not have to upload claims. It is really because of your knowledgeable agents that I chose to go with Trupanion over my current pet insurance. They were able to point out the differences between the two policies without making me feel pressured to choose Trupanion.
Insurer: Trupanion
By: Nikole Rogers
the app is easy to navigate to submit…
the app is easy to navigate to submit claims and see EOB's. However, I did not realize there was a 90 day time limit to submit claims, it was never mentioned previously that I recall.
Insurer: MetLife
By: customer