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Pet parents across the U.S. and Canada have left over 223,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claim Processing Challenges and Extraordinary Annual Premium Increases
I have had Healthy Paws pet insurance for my two dogs since they were 12 weeks old. They are now 11 1/2 and 9 1/2 years old. They're very healthy dogs and have had virtually no claims their entire lives. Two months ago, my 11 year old had a wellness exam and his bloodwork had anomalies. The vet recommended x-rays followed by a visit to a surgeon, an ultrasound and a biopsy. Healthy Paws paid the initial claims related to these procedures, up to the $1,000 deductible I have, but now all of a sudden have demanded my dog's vet records since he joined my family 11 years ago! This is to cover the cost of the latest ultrasound and biopsy. When I questioned how this makes sense given the company has already approved claims for this same issue and already have the records documenting when the issue was first detected, I get a response that doesn't address my points and merely reiterating the demand for all records. I find this particularly outrageous, especially given the astronomical premium increases the company regularly imposes. I have literally spent thousands of dollars on premiums with Healthy Paws and am now stuck with the company, sadly. And now the company is slow-walking and imposing obstacles seemingly trying to deny the latest claim (which is roughly $550, though it's already approved claims totaling $1000 (conveniently my deductible) for the same issue. It appears now that I've met the deductible and it's time to start paying 70% of my claims, the company is resisting approving additional claims. When I adopt another dog, I will definitely be shopping for a different pet insurer. I do not recommend Healthy Paws for anyone shopping for pet insurance.
Insurer: Healthy Paws
By: Bob M
Excellent Customer Service
Every single Trupanion representative that I've spoken with has been friendly, patient, very helpful, and extremely knowledgeable. If only more companies provided this level of customer service. Thank you.
Insurer: Trupanion
By: Alexandra
This is very helpful to have!!
This is very helpful to have!!! The only thing I wish were different is if they made it where you could use it up from instead of on a reimbursement process! Other than that I always recommend!!!
Insurer: Pets Best
By: Ashley Bryant
Easy to submit claim
Easy to submit claim. Was processed quickly and efficiently.
Insurer: Spot
By: Melissa Gillis
So helpful
Pets Best has given me such a peace of mind when my kitties have faced unexpected health challenges. Having health challenges is stressful, but knowing that Pets Best will help when they can makes it a little less so. I recommend to all my friends with pets that they should get it.
Insurer: Pets Best
By: Jennifer
Taking over a month to get reimbursed…
Taking over a month to get reimbursed for a claim that was already approved almost not even worth doing the claim, then when i contacted customer service i never got a response.
Insurer: MetLife
By: customer
My customer service rep was kind and…
My customer service rep was kind and knowledgeable and walked me through the whole process. Thank you Chad!
Insurer: Nationwide
By: Nancy Hart
Quick reliable service Simple easy…
Quick reliable service Simple easy to follow directions on claims Immediate feedback
Insurer: Fetch
By: Ann Ahearn Avitabile
Our questions were answered courteously…
Our questions were answered courteously and we were able to make an informed decision regarding the care for our little dog.
Insurer: Pumpkin
By: Terrance
Each time I called to check on a claim
Each time I called to check on a claim, or ask a question everyone was so helpful and easy to talk to. I appreciate all their help and consideration.
Insurer: Fetch
By: Ann