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Not the same company anymore
I’ve had my pets insured with Pets Plus Us since 2013. In fact, I used to work at PPU for the first few years they were in business. Even after I left the company for personal reasons, I still continued to recommend them. Now, in 2026, with pet 3 and 4 insured with them and the company has changed hands I can tell they are not the same company anymore - for the worse. They do not underwrite policies upfront anymore and now I can not make the same changes to my policies as I did with pet 1 and 2. Very disappointing to see that a company that was far and above a great pet insurance company is now turning into every other insurance company..
Insurer: Pets Plus Us
By: Laura
I have been with Fetch Pet Insurance…
I have been with Fetch Pet Insurance for about 3 yrs & I am very happy. I have put in two claims & my deductible is $500.00 . I was happy those two times that even though I didn’t meet the deductible ( $479.00 ) short from my deductible I was still able to collect something. I really appreciated the company taking into consideration some of the expenditures for my pet’s wellness checkup.
Insurer: Fetch
By: Janice Linton
Spot reimbursed quickly which is a big…
Spot reimbursed quickly which is a big help.
Insurer: Spot
By: Seana
CAUTION ⚠️
CAUTION ⚠️ When I got fetch for my Bulldog in 2017 it was about $90 per month. Unlimited coverage, 90% co pay and $400 deductible. The following year my monthly rate went up by almost a hundred dollars. I called and asked why and they said it was in the fine print. They have the right to increase premiums as they see fit. At this point she had pre existing conditions so to get another insurance was not really ideal. I continued my insurance with fetch for a few more years. Each year it would increase by nearly a $100 a month. Long story short by the time she was 7 they were asking for $500 a month, lowered her annual coverage from unlimited to $15,000 and changed the copay to 80%. deductible remained $400. I canceled it that year I’d rather swipe my credit card and make the monthly payments to AMEX at least I get aeroplan points. Such scammers. Side note they did cover every claim I submitted but at what cost. $6000 a year plus $400 deductible…..for 15 grand in coverage and your still paying 20% of the bill.
Insurer: Fetch Canada
By: Ana Rcg
They are always very responsive and…
They are always very responsive and kind, thank you so much! Thank You
Insurer: Trupanion
By: Claire Yamashiro
The process is smooth
The process is smooth and user-friendly. I appreciate the quick payouts, though pricing could be slightly more competitive.
Insurer: Spot
By: Arthur Baker
They'll take your $$..won't give it back
After 2 years of handing PetsPlusUs our monthly fees and not making 1 claim i decided to cancel the policy ( I'll bank $155/month myself) .Policy was cancelled Feb 7th...today is April 13th and I've yet to receive my premium refund seeing i cancelled 2 days after they took out their money from my bank. I had to email them first time in March- i was informed cheque was in the mail. Screw the 14 business day crap they tell you ...its been over 40 now!! Pet insurance is the biggest scam ever!! I wouldn't touch PetsPlusUs even if it was free. If I could give them less than 1 star I would!!!! Horrible company!!!!
Insurer: Pets Plus Us
By: Donna
Love the way Trupanion and animal eye…
Love the way Trupanion and animal eye center coordinated in processing our claim. It was direct and precise. I especially loved the absence of paperwork and reporting.
Insurer: Trupanion
By: Harmonix & Nancy
Pet insurance
Getting pet insurance for my pet was so easy
Insurer: MetLife
By: Duyane Mullins
Excellent customer support
Incredible customer service. Prompt processing time and continuous customer support. Thank you so much.
Insurer: Pumpkin
By: Mary Shibley