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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Carmen was probably the best customer…
Carmen was probably the best customer service representative I’ve ever spoken with. You all are lucky to have her.
Insurer: Prudent Pet
By: antinettegatygmail.com
I just cancelled my service
I just cancelled my service. I have kittens and after three months of being messed around on am I covered as being without preexisting conditions or not, I decided to go with another company. I’d get a yes, then no, then yes. Nothing is wrong with them. So there was literally no need for the confusion.
Insurer: Embrace
By: Cara
I don't even know why I have this…
I don't even know why I have this insurance. All my claims get denied. This doesn't help me or my dog's needs. I'm just buried in vet debt.
Insurer: ASPCA
By: Mo
Just submitted my first claim
Just submitted my first claim. It was super easy to submit and track the progress. Very happy with spot pet insurance.
Insurer: Spot
By: MCG
not happy with payment terms and had to…
not happy with payment terms and had to call a few times to get a claim paid.
Insurer: ASPCA
By: Viet Godfrey
Very nice
Very nice, knowledgeable, and very helpful!
Insurer: Prudent Pet
By: Paige Klein
Healthy Paws a Special Thank you!
Healthy Paws has once again came to my rescue. I have a little yorkie who turns one year on July 24th. She needed surgery and Healthy Paws provided the coverage. I cannot express my gratitude and the compassion that I received from the Healthy Paws staff. Thank you with all my heart. Judy
Insurer: Healthy Paws
By: Sasha
Fast simple solutions given out to my…
Fast simple solutions given out to my multiple requests. Easy, step by step and to the point.
Insurer: Sonnet
By: Dino Lafortune
I wish it had been easier to settle my claim
My claim for care at the emergency pet hospital was originally rejected because Embrace said it was a preexisting condition. I appealed the decision and explained that the original time I brought my cat in I was told that there was nothing wrong, so there was no preexisting condition. Embrace reviewed the claim and said it had been coded incorrectly and they then honored the claim. I don't know where the wrong coding came from--the vet or Embrace. I am pleased that Embrace ultimately honored the claim but I am not pleased that I had to go through an appeal to get there. Getting to speak to someone on the phone entailed a number of very long waits on hold and a rep who told me--incorrectly, it turned out--that it was definitely a preexisting condition.
Insurer: Embrace
By: SusanW
They’re great
They were very helpful and patient and explained everything very well. They did talk a little too fast and kind of overwhelmed me with all the information at once, but were still helpful!
Insurer: Prudent Pet
By: Justine Juarez