217,508+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,508 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Loyal customer
Extremely helpful and went above and beyond to find a solution to my questions every time. I’m a satisfied customer and highly recommend!
Insurer: Sonnet
By: L A Alook
They don’t pay back on a timely…
They don’t pay back on a timely manner.. it takes more than 15 days.. they ask for more medical records to prolong the payment status.. they also over charge me my monthly payment. I always send you medical soap within the first 2 days and I still wait. You also overcharge me for 3 months and still waiting for a credit.
Insurer: Fetch
By: Wanda Caiafa
Highly Recommend!
The coverage, customer service, and claim submitting process are excellent. We've had to submit several claims for our golden retriever's back/spinal issues and the claims process was the least stressful part of our dog's road to recovery. I highly recommend PetsBest to anyone!
Insurer: Pets Best
By: Kelly Kelley
One special customer service representative
I spoke with Jocelyn. My customer service rep for Sonnet and I highly regret her for doing what is asked of her without any hesitation she is so very kind and pleasant. Her mannerism is unspoken. She is one special lady.
Insurer: Sonnet
By: Mike horvath
Good job of providing a status update
Although the review process took a bit longer than my usual experience, what I did like is that Fetch continued to keep me updated by email or text to let me know the review is still in progress. I never needed to follow up with them.
Insurer: Fetch Canada
By: A A
Ease of use
Easy to use portal to process claims and auto payment claims was also easy to set up.
Insurer: Embrace
By: Sun Culpepper
We had an excellent experience with…
We had an excellent experience with Trupanion. Having insurance helped us provide our cat Moon with the best treatment available.
Insurer: Trupanion
By: Jackie
They are refusing to pay a claim for a…
They are refusing to pay a claim for a medication that is part of an ongoing condition. They are saying it is a new claim so subject to a new deductible. I can't reach anyone to talk to. The phone number says "go to the website. Goodbye." and hangs up
Insurer: Fetch
By: Lisa K
Their claim response time has gone from…
Their claim response time has gone from acceptable to poor. Pets Best is now issuing a new claim number after the original claim number is not processed in approx. 2 weeks. They then process the new claim number, which complies with their response time criteria. What a joke!
Insurer: Pets Best
By: DeWald