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Pet parents across the U.S. and Canada have left over 208,625 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I’ve had healthy paws since my dog was…
I’ve had healthy paws since my dog was a puppy. He is now 10 years old. I have gotten increases every single year. I have made maybe one claim in the 10 years. I’ve had it. They just raised my rates over 31%. It has become astronomical they have made money off of me for the last 10 years and now they claim as the dog is getting older, I might put in a claim for him and that’s why it keeps going up plus the price of care has gone up. I have gotten an increase every single year but I have never gotten an increase for over 31% now I’m in a bind because now the dog is older and I may eventually need the insurance but how much longer can I afford it? I feel like this is fraud just when you might need it they raise it so much that it becomes impossible to pay. No one should get pet insurance from this company.
Insurer: Healthy Paws
By: Linda Quinn
Offers a lot but the process and refund process take to long
Offers a lot but the receiving , reviewing & process and especially the refunds take to long . Im thinking of finding another pet insurance company
Insurer: Embrace
By: Mimi Parks
My first and only claim was handled…
My first and only claim was handled quickly and efficiently last summer - this time it is taking over a week, so far, to even be reviewed, approved and paid. The customer service chat with Linda was ended before I was done asking my questions. Have not experienced this with Pumpkin and hope it’s an isolated incident.
Insurer: Pumpkin
By: Joyce
MetLife is the best
MetLife is the best! They pay claims quickly, have great customer service, and the web interface is very user-friendly.
Insurer: MetLife
By: Clint Howard
Appreciation for Ms. Amanda Mello's Outstanding Customer Service
My husband and I want to express our sincere appreciation for the outstanding service provided by Ms. Amanda Mello. As we considered renewing our Fetch Pet Plan coverage for 2026, Ms. Mello’s expertise was instrumental in our decision-making. She provided prompt, informative responses via both phone and email and answered every question we had regarding the 2026 Fetch Pet Insurance Plans. Ms. Mello provided excellent advice regarding our dog's policy and wellness options. Her wonderful customer service and the detailed information she provided gave us the confidence to accept the updated Fetch Dog Policy for 2026 and also to increase our coverage with the Wellness plan. Ms. Mello is a true asset to your team, and we rate our experience with her as 100% satisfaction!
Insurer: Fetch
By: Linda G
Best pet insurance
Best pet insurance. Easy processing. Quick turnaround on claims.
Insurer: Spot
By: Suzanne Davis
Best for Hassle-Free Claims
I’ve had my poodle for 7 years now and I used to be a Trupanion customer. After switching to Figo I can say that the service and claims process is much much better than its competitors. Because of Figo I don’t have to constantly worry whether a veterinary emergency or procedure will set me back financially. Figo is a top quality insurer and I recommend them to anyone who needs to cover vet bills. They can be a bit on the pricier side but you definitely get what you pay for. Key Features: - Full cloud support to store policy documents and anything you’d like to add - Dedicated email address - Easy claims process that can be completed with just a few clicks - Social profiles to connect with other pet owners and post pet photos and microchip info - Claims process you can track from start to finish - Partnered with Costco
Insurer: Figo
By: Alvaro
So very easy to submit for a claim with…
So very easy to submit for a claim with a speedy reimbursement.
Insurer: MetLife
By: Dennis Clarke
Pumpkin is a lifesaver
Pumpkin is a lifesaver. Without pumpkin, providing top notch medical care for my dogs would be so much harder! I appreciate everything Pumpkin does for my dogs and me.
Insurer: Pumpkin
By: Sara