208,625+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,625 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Rebecca was so nice to talk to and…
Rebecca was so nice to talk to and explained everything so well.. thank you.
Insurer: Prudent Pet
By: Carla Bloom
Quick and Easy submission
It was so easy to submit the vet's invoice and a very quick payment as well.
Insurer: MetLife
By: Lantieka
Rebecca was excellent in helping me…
Rebecca was excellent in helping me make the right policy decisions
Insurer: Prudent Pet
By: ericlensme.com
I sent in a claim
I sent in claim. I was notified of missing info in atimely manner. I responded and now I am waiting for my approved coverage. My only improvement i can see would be a chat line to be able to ask specific questions. Like for example "is a Rabies shot covered under my plan."
Insurer: Fetch
By: Dawn Miller
very patient anf helpfull
very patient anf helpfull
Insurer: Fetch
By: Patricia Lee
Waiting Periods Left Us With No Coverage When We Needed It Most
We originally took our 7-week-old puppy to the vet for shaking eyes and instability. The night before, my young daughter had accidentally dropped him about 18 inches while taking him outside to go potty. Our initial assumption was a concussion, and the veterinarian agreed at that first visit. I submitted the invoice to Trupanion and was told they were waiting on the doctor’s notes. A week later, we returned to the vet because our puppy had developed a head tilt. The vet believed this was related to a vestibular injury and prescribed prednisone. On our next visit (1/19/26), the vet noticed our puppy’s belly was swollen, which we initially assumed was a side effect of the prednisone. Unfortunately, the vet immediately recognized this as liver failure caused by a congenital portosystemic shunt. Our puppy’s abdomen had filled with nearly three pounds of fluid. The vet explained that we could pursue a specialist, but anesthesia would be extremely risky, and there was no guarantee of a good quality of life. We were faced with the heartbreaking decision to put our 10-week-old puppy down. We filed a claim with Trupanion, and within hours they denied coverage, stating that illnesses are not covered within the first 30–31 days of the policy. What makes this especially frustrating is that the first three visits were believed by both us and the veterinarian to be accident-related, not illness. Each visit simply showed a progression of symptoms that ultimately revealed a congenital condition. Despite this, all claims were denied. After our puppy had passed, one Trupanion representative finally informed us that we could have taken our puppy for an initial exam that Trupanion approves. Had the vet determined he was healthy at that time, the 30-day illness waiting period might have been waived. This would have been incredibly important information to know before purchasing the policy and paying over $1,200 in vet bills with no assistance. I am writing this with a heavy heart and a great deal of pain. While I understand insurance policies have rules, the lack of clarity around waiting periods and how claims are categorized felt misleading and deeply disappointing during an already devastating experience. I strongly encourage anyone considering pet insurance to do thorough research and ask far more questions than I did—especially about waiting periods for accidents versus illnesses in puppies. At this time, I would not recommend Trupanion to new puppy owners due to how their 5-day and 30-day waiting periods are applied. I trusted the recommendation from my State Farm agent, but this experience has reinforced how difficult insurance—both human and animal—has become in the U.S. healthcare system.
Insurer: Trupanion
By: Teddy Smith
Very personable and coherent
Very personable and coherent, polite and to the point.
Insurer: Fetch
By: Hadley M
Agent Rosie was so helpful and kind…
Agent Rosie was so helpful and kind throughout the entire process! It felt very easy to discuss my pet's needs and current health history with her. Rosie's explanation of the coverage and offers was very clear and helped me understand something that I have never done before. I was nervous to call at first, thinking it would be a hard process, but that nervousness went away as it was very simple, and I felt cared for and acknowledged that I made a good decision, so I know my pet is in good hands!
Insurer: Nationwide
By: Kylie
It is very convenient to have the Vet…
It is very convenient to have the Vet associate contact you as soon as the appointment is completed. The response from Trupanion is almost immediate. No paperwork required (on my part). Also, if I have an issue or question and I call in, the responder has always been friendly and knowledgeable
Insurer: Trupanion
By: Parking.com Customer
They get one star as that’s as los as…
They get one star as that’s as los as the scale goes. File a claim for my dog for an ear infection. Nothing happened “waiting for complete medical records. If he had another at infection it could be some remote disease they wouldn’t cover”. A diagnosis from a licensed veterinarian who need that we have an intake clown with a computer that will diagnose without ever seeing the dog. Don’t waste your money some clown with a computer will decide coverage not an actual diagnosis from a real veterinary doctor. They make United healthcare care see caring. Their reply contradicts what their employees tell you. They decide not a vetinarian . Their reply is standard corporate crap they want you to believe. They claim to treat you like family. They just don’t tell you it is a toxic disfunctional family.
Insurer: Embrace
By: Ratzbunja