Fast and Easy
Impressed with the ease of submitting my claim. Customer service was very helpful guiding me through the claim steps! Highly recommended
- INSURER:
Pet Assure
- POSTED: 01/19/2023
- BY: Jazz
- BREED: English Bulldog
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Horrible experience
The insurer kept contacting the veterinarian, asking for the same information over and over, which was provided. They would then say the they didn't have enough information to process the claim. It took forever to obtain reimbursement. The office manager at my veterinary hospital spent multiple calls and many minutes trying to satisfy the insurer. I would not recommend them to anyone. I switched to a more expensive provider with a better track record, even though I would lose pre-existing coverage.
- INSURER:
Healthy Paws
- POSTED: 01/19/2023
- BY: Susan
- BREED: Domestic Short Hair
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Highly Recommend
Our dog needed emergency back surgery and Healthy Paws was there from beginning to end. Claim process was super easy and fast. They even emailed to check on her progress and sent their well wishes. Never regretted choosing Healthy Paws 4 years ago.
- INSURER:
Healthy Paws
- POSTED: 01/19/2023
- BY: Lori
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
I highly recommend Pet Insurance through Nationwide
My little French bulldog is 4 yr old and we have had insurance since we got her, when she was 4 months old. Each year, we more than get our money's worth. Maxine has allergies and goes to the vet often. The Nationwide website has a very simple claim submission. They are fast in their responses and cover all our needs. We wouldn't be without it!
- INSURER:
Nationwide
- POSTED: 01/19/2023
- BY: Johnna
- BREED: French Bulldog
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Great investment
We have two puppies and decided it was time to try pet insurance since they are very small and very young. One time deductible is nice and claims were easy. Agent who explained the different policies was very knowledgeable and informative.
- INSURER:
MetLife
- POSTED: 01/19/2023
- BY: Patty
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Great pet insurance
We have been a part of the healthy paws family for years. I can say they have always been there for us & more importantly they really care that we want the best possible medical care available for our pet. Claims process is easy and fast.
- INSURER:
Healthy Paws
- POSTED: 01/19/2023
- BY: Matthew
- BREED: Schnoodle
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great insurance
Amazing insurance super affordable, amazing prices and really fast on reimbursement
- INSURER:
MetLife
- POSTED: 01/19/2023
- BY: Thaysha
- BREED: Bengal
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Because I have been very happy with the service I have received in regards to the care in covering my pupâs claims.
Because I have been very happy with the service I have received in regards to the care in covering my pupâs claims.
- INSURER:
Trupanion
- POSTED: 01/19/2023
- BY: Janet
- BREED: Mixed breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Because she was very very Professional
Because she was very very Professional
- INSURER:
Trupanion
- POSTED: 01/19/2023
- BY: Bettie
- BREED: Mixed breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
2 comments
POSTED: | BY: Susan Murray
After posting this review, Healthy Paws contacted me and rectified the situation. Once you get someone's attention, they were really wonderful! In fact, I would increase my rating, if I could edit it.
POSTED: | BY: Healthy Paws Customer Service
Susan - we apologize for any frustration during the processing of your claims. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts to provide those records. We now have full records on file for your pet and your claim has been completed. You should receive your Explanation of Benefits in the next 24-48 hours.