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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Extremely disappointed beyond belief
First of all, the insurance company claims to give high percentages back from vet bills and whatnot but out of the $400 i spent on my dogs vaccines and one dose of ear drops they gave us a measly $35 back. Furthermore, it took OVER A MONTH for them to process the claim. RIDICULOUS! i was obviously unhappy about these two things so i called them 4 times on different days and was pit on hold each time for almost an hour before i hung up. i would happily cancel my insurance policy with them if they would just answer the phone! Not recommending this company to ANYone.
Insurer: Pets Best
By: Kourtney
I have been with Embrace for 5 years…
I have been with Embrace for 5 years and never used my insurance until recently. My little dog became very sick and had to be admitted to the vet hospital. I admit I didn't know how my insurance would work, especially as the bill was in the thousands of dollars. I can tell you today that Embrace just sent me all the money I spent minus my deductible and co-pay. My dog will need to have more care in his recovery and I don't have to stress about finances and I can focus on helping him recover.
Insurer: Embrace
By: Diana
Dinah was Awesome!!
Dinah was so great. She was empathetic and so patient with my questions. We bonded over our fur babies and she gladly offered me all the information that I needed for submitting a claim for my doodle. Fetch is very lucky to have such a pleasant and devoted employee.
Insurer: Fetch
By: Terri Prizzi
Easy to use to submit and check on…
Easy to use to submit and check on claims. Am so lucky I found pets best for my fur babies
Insurer: Pets Best
By: J barnes
I’ve always been happy with the ease of…
I’ve always been happy with the ease of submitting claims and their customer service! So glad I got their insurance!
Insurer: Embrace
By: Susan Boyles
My claim was handled very quickly and…
My claim was handled very quickly and the details of the claim we understandable
Insurer: Spot
By: Richard DiTore
It took 4 weeks from the time the vet…
It took 4 weeks from the time the vet records were submitted to being reimbursed. Unacceptable. Update - It still took 4 weeks from the date the vet submitted the medical records and not 10-15 days.
Insurer: Embrace
By: Laurie M
Very disappointed
Very disappointed. Took 23 days to process a simple well care visit with one medical issue (anal glands and antibiotic). Then 3 additional days for payment direct deposit. I know that veterans get same day claims services and payment. No complaint there but 4 weeks is ridiculous.
Insurer: Embrace
By: J Turner
Calling customer service was a last…
Calling customer service was a last resort to get the answers I looked for. I was on hold for a while but I connected with an agent who was helpful. He put me on hold while he tracked down someone who had the answers I needed.
Insurer: Embrace
By: Diane Santos
Amanda was very knowledgeable and…
Amanda was very knowledgeable and answered all my questions. Super pleasant to talk too. What an enjoyable experience- thank you Amanda you are 10 out 10 !!
Insurer: Fetch Canada
By: Melody Link