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Definitely A Great Policy!
I have loved this policy for our cat, Eddie! The coverage is great! And the reimbursements fast! I am so happy I have this for our Eddie. It allows us to get him the care he needs, when he needs it. Without worry. This policy definitely provides, peace of mind! I would reccomend it to anyone with a beloved pet!
Insurer: MetLife
By: Jenn Wilkes
Needs improvement on process
Overall, I think this company can improve on their communication & claims/approval process. I receive duplicate requests to submit documentation for claims when they've already been submitted. Their app also does not align with their web portal. That improvement would make the experience better as well
Insurer: Healthy Paws
By: Jessica
First time having pet insurance
The person I spoke with was kind and patient in answering my questions.
Insurer: Prudent Pet
By: DLC
A Nearly 100% Premium Increase
I’ve been with Embrace for about seven years. Until now, I had no major issues and only filed a few small claims. This past year, my dog needed ACL surgery, an expensive but necessary procedure that Embrace covered. I appreciated that, but any goodwill I had evaporated when I received my renewal notice. My annual premium is jumping from $1,300 to $2,500. That’s almost a 100% increase in a single year. When I called to ask why, I was told it wasn’t because of my large claim, but honestly, it’s hard to believe. How else can you explain doubling the cost? This kind of pricing is not just frustrating, it’s punishing. Many of us can’t afford that kind of sudden increase, especially after already paying thousands over the years for coverage we hoped we'd never need. I understand costs rise as pets age, but this is excessive and feels exploitative. Pet insurance should protect pet owners from financial strain, not create more of it. Embrace needs to be transparent and accountable for how these massive rate hikes are justified, because right now it feels like loyal customers are being taken advantage of the moment they actually use the coverage they’ve been paying for. I expected an increase, but this is absolutely unacceptable.
Insurer: Embrace
By: Gwendolyn Tornatore
Easy claims process and prompt payment
Easy to navigate claims process. Great communication. Prompt payment of claims
Insurer: Healthy Paws
By: customer
Being able to keep my dog happy
Being able to keep my dog happy
Insurer: MetLife
By: Jon McCambridge
This was a quick and easy process for…
This was a quick and easy process for my new fur baby.
Insurer: MetLife
By: customer