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Payment efficiency
I appreciate the efficiency of reimbursement payments.
Insurer: Spot
By: Marjorie Jeter
I have had Embrace for years
I have had Embrace for years, I thankfully, never really had to use it until this year... When both of my dogs had serious medical conditions arise. Embrace was easy to use, extremely fast in reimbursement. And gave me the comfort of knowing I had one last thing to worry about. I tell everyone I know that has pets to use Embrace, even while I am sitting in the waiting room of the vets office.
Insurer: Embrace
By: Jenn Redding
Katie was professional and kind
Katie was professional and kind. She listened to our needs and concerns, and suggested options that would best accommodate our needs.
Insurer: Pumpkin
By: customer
Didn’t cover much
Didn’t cover much. Claims process complicated, repetitive and time consuming. Foreign customer service unable to answer questions. Moved to different company.
Insurer: Spot
By: Jessica Steinacker
Excellent Prompt responses and support when I…
Prompt responses and support when I needed it most without any hassle.
Insurer: Spot
By: Sunnie
I loved them year 1
I loved them year 1, but now I am in year 2 and my rates literally doubled +. I had to reduce coverage to make a semi reasonable payment. I live in Washington were vet expenses are ridiculous so you cannot be without insurance for your pets. I did call to "complain" or more accurately understand. She said you are not penalized for filing claims, rates are determined by inflation, deductible and coverage. So basically I will now be paying even more on the back end since many things are not going to be covered. Excellent customer service and they are pretty easy to use once you figure out how to do it.
Insurer: Embrace
By: Virginia Mathes
Easy claim filing online
Easy claim filing online. I had my reimbursement in my account within a week. Very fast and efficient.
Insurer: Spot
By: DJV
Healthy Paws is the best!
Healthy Paws has been a lifesaver in managing the care of my two male dogs. One has a chronic illness which requires ongoing medical care and Healthy Paws allows me to care for my dog in the manner he needs not just in the manner in which I can afford. Customer service is outstanding and reimbursement is quick and simple.
Customer service person was very nice…
Customer service person was very nice and knowledgeable… I’ve only had embrace for a short time but every time I’ve called customer service, they’ve been very nice to deal with
Insurer: Embrace
By: Sher S
First time we filed they responded back…
First time we filed they responded back with multiple requests to get records from the vet. After 2-3 exchanges they said we could apply the amount to the deductible. Second time I tried to file, repeat…send more paperwork and more paperwork, and again more paperwork. Obviously trying to wear you down to give up. Then after all paperwork my dogs claim was denied as a “illness” rather than injury. He injured his arm muscle playing with another dog. How is that an illness? Bottom line is they won’t pay. One major insurance scam after another. Do not waste your money. I spent over $1,000 here and could not get a $175 claim paid when I needed it. Just put $100 in savings every month and your better off.
Insurer: Embrace
By: Gerald Miller