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Customer service was great
Customer service was great! However somehow my phone number was not on my profile so instead of emailing me they just didnt contact me to let me know. My payment back to me is now delayed.
Insurer: MetLife
By: Christina
Dekalb Animal Clinic
Dekalb Animal Clinic in Smithville TN is THE best. We wouldn’t trust our Subie with anyone else. Dr. Dempsey and her team are amazing. They treat Subie like he is their only patient. They are professional and knowledgeable, and their treatment has always been successful. Subie lives going there and always leaves happy!
Insurer: Healthy Paws
By: Mary Ellen Baclit
unhappy customer .
I wouldn't say I had a great experience but a bit disappointed one ,due to the fact that I put in a claim Spot would say they didn't receive the receipt they needed even though I sent them multiple times . Finally a family member helped me by calling them and strongly ask why they wouldn't reimburse me for my claim . Then I was sent reimbursement. I don't like to raise my voice at anyone, but I guess that's how the world workes now.
Insurer: Spot
By: Terri Rodriquez
Extremely fast and easy claims process!
Extremely fast and easy claims process!
Insurer: Pumpkin
By: customer
Help in a Sad Time
My dog's kidney failure finally became so advanced that he finally crossed the Rainbow Bridge. I filed a claim for the final vet bills, including the euthanasia, and I received a response the next day regarding the payment reimbursement. As he was the only dog on the policy, Pet's Best also notified me that they canceled my policy and the remaining amount would be refunded to me. I appreciated the very quick resolution to my claim, but even more so, I appreciated that they automatically took care of the details regarding my policy; I didn't have to call during the time I was grieving. I didn't have to speak out loud my sorrow and ask to cancel my policy and ask for my money back. They were thoughtful enough during this hard time to do this little thing that took a great burden off of me. Whenever the time comes for me to get another dog, I will absolutely trust Pet's Best to have our best interest at heart and take care of us throughout everything. I have had them for many, many years and through every vet visit, Pet's Best was wonderful in reviewing and reimbursing my claims.
Pumpkin has been very helpful for my…
Pumpkin has been very helpful for my kitties and my wallet. I’m so thankful to have this insurance.
Insurer: Pumpkin
By: Courtney Alvarez
THE WORST!
I submitted a very simple $90 claim for a urinalysis because my cat was showing delayed urination. It was initially denied because they said they didn't receive drs notes. I got them the doctors notes and 6 weeks later, as well as 4 phone calls and three emails later (all a huge waste of my time not even worth the $90), them claim remains unprocessed. Meanwhile, they have not trouble extracting $126 from me every month for their monthly fee. Save your money. DOn't waste it on this scam of a company.
Insurer: Pets Best
By: Sparrow
It is easy to submit your claims…
It is easy to submit your claims online. The claim is reviewed and your money is deposited directly into your account. It helped pay for my pug to get a cancerous mole/ tumor removed. Thank you!
Insurer: Spot
By: Kelli