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Efficient and fast turnaround
Efficient and fast turnaround. First time having pet insurance and I am finding it well worth it.
Insurer: Spot
By: Daniel Merchant
Embrace should review their policies and prcedures
i can honestly say that Embrace is one of the better insurance plans for our animals. I have always been a loyal member of the Embrace family since around 2012. My Deena and Lady were covered until 2021 when Deena passed due to old age. Even though I missed my pets so much, I waited until 6/20/2022 to get two adorable Lab pups (male siblings). Even before I brought them home I was on the phone with Embrace to cover them. Max has never had a problem, just wellness, etc. On the other hand, Duke has behaved like a typical toddler. Everything goes in his mouth, and unfortunately, sometimes down his stomach. Twice in one year, this happened. Embrace paid for the operation to save his life, but reneged on paying the remaining funds in his policy to help me pay the large surgery bill, citing (fine print) they do not cover two anesthetized procedures in one policy year. Had Duke not had the surgery to save his life, he would have died within hours. The worst snow storm in Maine, I had to transport him 3 hours away to a facility which could do the surgery. The surgical team was called in. He spent two days in the hospital. I was told by Embrace that this was a pre-condition. Not so, he is still in the adolescence stage and while I have watched him like a hawk and have put basket muzzles on both him and Max (one will pull off the other-otherwise), we have not had a recurrence. I was extremely disappointed with Embrace for their decision. Almost $4000 was left in his policy for the year and this would have helped me financially to finish paying the surgical bill which was close to $9000. I have referred so many people to Embrace because I have been so comfortable in the past with their care, but really this time, I feel so betrayed with this decision that I feel was made by a person that did not understand the life and death issue at stake. My little Duke is just so full of life and it is a joy seeing them running, playing, swimming (we live on lake). Yes I shall always be super careful with him. I feel as he ages, he will outgrow his impulse to swallow things. I really thought of leaving Embrace, but thought of all the good service over the years that Embrace has given me and my pets. I do hope they reconsider my Duke's expense. I give them a 5 for past service, but a 3 for Duke's attention. Anne
Insurer: Embrace
By: Anne m Morin
Very quick processing of clams.
Very quick processing of clams.
Insurer: Spot
By: Tyler Cerullo
Quick response to claims
Quick response to claims. Very reasonably priced
Insurer: Spot
By: Britany Stice
Claim submission was easy to use.
Was very easy to submit my claims using the site.
Insurer: Embrace
By: Roxanne Ladouceur
Claim processing is very quick
I think the speediness of processing claims is excellent. I just feel like I’m paying way more in premiums than what I’m getting back, and I guess that’s a good thing because it means my dog is healthy. I’m just trying to decide if I want to keep this insurance or do some shopping for another
Insurer: Fetch
By: DEBBIE
My claim was completed on September 5th
My claim was completed on September 5th and I was told it would only take 1 to 2 business days to receive that reimbursement. Here it is September 11th and they cannot provide a confirmation number nor ensure me that the funds have been sent. I was instructed to call my bank. My bank mentioned that there was not anything pending from this company. I am getting the run around and still no explanation provided.
Insurer: Spot
By: Tonjiie Bee
Was not expecting to get the amount…
Was not expecting to get the amount back from the vet visit. However, I had to contact customer service regarding my check because I did not receive the initial check. I did receive the re-issued check without problem
Insurer: Pets Best
By: Dana Skidmore
They continued to add more and more…
They continued to add more and more things to “what I need before they can offer a pay back”. I continued to send their new asked for information, but it took months and months for them to finally give me any money back. They were not helpful.
Insurer: Embrace
By: AT
I was a little disappointed in Embrace…
I was a little disappointed in Embrace at first...It took them a little long to process my first claim with them but I kind of understand since it was the first one .. Basically they came through in the end so I would give them about three and a half stars, that's fair I think...
Insurer: Embrace
By: Harry Steagall