224,996+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,996 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Nobody to speak with
I have been a customer since February 2023. I also have been trying to actually speak to person (not AI chat) to discuss my claims. I have sent emails and each time a different person responds and makes it painfully obvious that they don't understand what my questions are. I have uploaded my pets health history 3 times (several documents) and they still say they don't have it. Fetch has been horrible to deal with. They were fabulous when I was signing up and now I feel totally ignored. I'd never recommend Fetch Pet Insurance to anyone. 9/13/25 UPDATE (from 1 star to 3): the day after I left this review I received an email from Fetch with a telephone number on how to contact them. I called and got the most wonderful representative named Key who explained what Fetch was looking for (none of the gazillion emails ever did that). She even is going to contact my vet for me to get what Fetch needs for my claims. My final star rating is 3 because it shouldn't take me leaving a bad review to get Fetch's attention.
Insurer: Fetch
By: J England
Everyone is always nice and helpful…
Everyone is always nice and helpful with any questions I have.
Insurer: Embrace
By: Jules Mccrystal
The conversation with the consultant…
The conversation with the consultant was friendly and informative. She explained the program and answered all my questions.
Insurer: Pumpkin
By: Janice Bcustomer
My Pets Best experience has not been stellar
My Pets Best experience has not been stellar. The turnaround time takes far longer than suggested at enrollment. For us, very few items have been covered; such as thousands in Ivdd surgery and all accompanying visits, meds, mri, X-rays, etc. (which would not be covered by “any” ins company) Any kind of tummy trouble, which for us is considered a pre existing condition because our dog was diagnosed with tummy trouble before we enrolled. The lesson learned here is to sign up for pet insurance the very day you bring your dog home. Absolutely. Do. Not. Wait.
Insurer: Pets Best
By: Elise Petersen
Owed $8oo - never paid
I submitted 4 claims that were reviewed. I received 4 EOB's and issued 4 payments. The EOBs state the payments (totaling over $800) were issued on 9/10. I have yet to receive the money and my bank shows nothing pending. What type of company closes out a claim & sends a survey asking for you to review the claims process, but forgets to actually paid you.
Insurer: Pets Best
By: Christine O'Sullivan
make claims so easy and fast
Many Pets has very good plans to choose from. they also make claims so easy and fast.
Insurer: ManyPets
By: Kate Wang
Service is fast and helpful
Service is fast and helpful. Reason for rating: Price is a bit much but overall I am satisfied with service.
Insurer: ASPCA
By: Joy Johnson
Had to take our pet to an emergency vet…
Had to take our pet to an emergency vet hospital that included an overnight stay. Issued my claim and quickly got approved and Spot covered 50% of the charge. So glad I had the insurance.
Insurer: Spot
By: Marty LaRue
Always quick with processing claims and…
Always quick with processing claims and the customer service is great!
Insurer: Spot
By: Katie Bates
Great Service
Each time I called in to get an update on my claim, the people I talked to were very nice and most importantly knew what they were doing and what was needed to get everything taken care of. It may have taken a little longer than I anticipated, but in the end, everything worked out and I am very happy with this insurance.
Insurer: Embrace
By: NA