224,745+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,745 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Eveything is smooth and easy
Eveything is smooth and easy. The process is simple and fast!!
Insurer: ASPCA
By: David King
Wonderful customer service and best insurance!!
I had my Sunny for 2 wonderful years. He was a rescue dog and we had no idea what’s his life was like before we found him. We took him in and decided to get him insured with This wonderful pet insurance. I was referred by my friend. That’s how good they are. They are referred by others. I’ve done the same. They were very supportive with my claims since day one till his passing. We’re so heartbroken and they made the claims easier for us till his last minute. They even cancelled his insurance which I thought it was wonderful because I don’t think I could have been able to do it. Thank you guys!! I’m very happy with Pets Best, they live up to their name!!! Francis
Insurer: Pets Best
By: Francis
Love this pet insurance
Love this pet insurance! Making a claim is easy and getting it was very fast!!
Insurer: ASPCA
By: Rebecca Smith
Great Customer Service
Your representative, Josh Sabado, is very knowledgeable and was most helpful in helping me understand the different insurance programs Fetch offers.
Insurer: Fetch
By: K. Thomas
50 minutes on hold is unacceptable
50 minutes on hold is unacceptable. If I could have managed it off the app I would have but they made me call. A customer shouldn’t wait that long.
Insurer: Embrace
By: Jenny Macias
No Customer Support
While the coverage is comparable with others the level of customer support is literally non-existent. I tried reaching a live person for over three months (unsuccessfully) The wait time when you call exceed 90 min and time out and terminate should you try. Claims payout is extremely slow largely due to not being able to speak with anyone.
Insurer: Embrace
By: Michael Stearns
Simple claims take a month to get a reply
Avoid at all costs. They continuously email you over and over again telling you that there is a delay in processing your claim, even for very simple claims like check ups. Everything goes towards your deductible so they cover virtually nothing except for high price surgeries - run far from this company.
Insurer: Pets Best
By: Teddie
Responsive and compassionate
Embrace was responsive and compassionate throughout the claim process. My 16yo cat was sick for a while and passed away recently. All of her claims were processed promptly and the reimbursement was what I had expected, no surprise in the process. Claim submission was very easy and instructions were clear. The premium was pricey for sure but they cover senior pets which is not usually accepted by a lot of other insurance. Worth the price IMO.
Insurer: Embrace
By: Ngo Hang
Very pleased
The company I work for decided to offer pet insurance through ASPCA this year and coincidentally our family adopted a new puppy. We have filed several claims and have been reimbursed for items that were covered. The claim process has been seamless and our refunds are set up for direct deposit. My only regret was not signing up before we adopted so a few of the initial vet visits would have been covered as well.
Insurer: ASPCA
By: Bridgett
Fast claim service
While no one hopes to have an emergency, when it did happen to me, Spot Pet Insurance was there. Claim was easy to submit and process. I had my reimbursement within a week! Best of all, I did not have anxiety when making decision to treat my cat. Thanks Spot Insurance!
Insurer: Spot
By: Terri Westrand