224,745+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,745 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claim process nice and easy!
Claim process nice and easy!
Insurer: Embrace
By: Michelle Fobert
Poor frustrating service
We adopted a 5+ yr. puppy mill dog and applied for ins. All records were sent and approved. When submitting claims we got the run around asking for more and more info which our vet sent 3 times and still no response. I called and was on hold for 1 1/2 hrs.! We went with Embrace after a recommendation from our vet (we have had Nationwide for years for other pets and NO PROBLEMS with them). Have we made a mistake? I hope we get better service and the coverage is good.
Insurer: Embrace
By: Jill Ferson
5 Stars for Joshua
Joshua S was great - he could tell that I was a little all over the place so he helped me out and explained what was covered, what wasn't covered, and the rates people typically go with. He has a very nice presence over the phone, very calming and happy! Exactly who I want to do business with especially when it comes to my pup. I signed up right after we hung up.
Insurer: Fetch
By: Jamie
Very bad customer service and resolve claims
This insurance have very bad service... I wait almost 20 minutes for talk someone in call phone and (my friend have other insurance they resolved his claim in 15 days), I already have 20 days and still wait, the guy from customer service told me minimum 30 days for "maybe" resolve my claim, I send soooo many email from the app and no body answer me back, but they charge on time my monthly payment that is very frustrating!!
Insurer: Embrace
By: KRuiz
Highly recommend Healthy Paws!
I have been using Healthy Paws pet insurance for over 2 years(for my 2.5 year old cat), and I highly recommend it as a pet parent. Every claim I've submitted (around five in total) has been processed and approved , usually within a few days. The total claims amount to over $16,000, covering various events including surgery, ER visits, and other unexpected incidents. What initially drew me to Healthy Paws was the thorough research conducted by my workplace's pet parent community. They evaluated almost every pet insurance company out there, and Healthy Paws came out at the top in all aspects. Unfortunately, many providers have a high rate of declined claims. Healthy Paws stood out with the lowest number of declined claims among all the companies reviewed.
Insurer: Healthy Paws
By: Rajvi
Gonna end up going with another…
Gonna end up going with another insurance. For a 1.4k bill they gave me 178 dollars and than proceeded to bill me and take it back. They claimed it was the deductible but i’ve been paying the insurance for months to get basically nothing. shame. They also didn’t take the money twice on the normal pay date (when i had money in my account) waited till the money for the return was given to than took the money twice. We really need that money because the death of our beloved eldest dog, and Embrace really crapped on us. Go to aspca i can’t believe they did this to us.
Insurer: Embrace
By: Myriam Desravines
My dog got bit by another dog in the…
My dog got bit by another dog in the park and I took her to the vet. I submitted the vet invoice through the mobile app portal and about a week later, I was notified that the claim was approved and reimbursement would be mailed to me. I'm very thankful to have Embrace Pet Insurance. Although I've had years where I never filed a claim, it's really helpful to have it when accidents happen. I'm also very happy to see that the claim was quickly approved without any additional followup.
Insurer: Embrace
By: B. YEE
I've had embrace insurance since my pet was 3month
I've had embrace insurance since my pet was 3months old ...essentially have paid thousands of dollars over the last 14 years....i tried to file a claim early on and was quickly told that wasn't included.... i haven't had another claim until now...and i submitted my pets first hospital bill...its still under review... i submitted a lesser vet bill and it was process and only $35 of a $550 bill was paid... im very disappointed with your practices and feel as if ive been paying into a racket!!! so disappointed and would never use u again...and if anyone asked id advise against it as well!!!
Insurer: Embrace
By: Tawana Wess
Responsive and Helpful
Embrace was great about responding to claims for my puppy who fortunately seems to be fine now. Uploading vet bills was fast and easy. When I had a question about how to separate wellness charges from medical charges on the same bill, Embrace customer service was very responsive and took care of it for me. I’m happy I chose Embrace.
Insurer: Embrace
By: susan s
Nobody to speak with
I have been a customer since February 2023. I also have been trying to actually speak to person (not AI chat) to discuss my claims. I have sent emails and each time a different person responds and makes it painfully obvious that they don't understand what my questions are. I have uploaded my pets health history 3 times (several documents) and they still say they don't have it. Fetch has been horrible to deal with. They were fabulous when I was signing up and now I feel totally ignored. I'd never recommend Fetch Pet Insurance to anyone. 9/13/25 UPDATE (from 1 star to 3): the day after I left this review I received an email from Fetch with a telephone number on how to contact them. I called and got the most wonderful representative named Key who explained what Fetch was looking for (none of the gazillion emails ever did that). She even is going to contact my vet for me to get what Fetch needs for my claims. My final star rating is 3 because it shouldn't take me leaving a bad review to get Fetch's attention.
Insurer: Fetch
By: J England