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Pet parents across the U.S. and Canada have left over 216,890 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent and simple process!
Excellent and simple process. The website is easy to use and the process to review, compare and purchase was achieved in minutes. Very easy to understand and complete.
Insurer: MetLife
By: Deborah Hayes
Reassurance of coverage for catastrophic medical event
As a longtime pet parent of cats and dogs, I understand the commitment to their health and wellbeing for their lifetime. But when an unexpected catastrophic medical condition or injury occurs, I feel rest assured that Trupanion met my expectations. This was my first time filing a pet insurance claim. My 2 year old kitten needed surgery to figure out why she was continuously vomiting. X-ray showed something suspicious, but we couldn’t figure out what it was. Thank you, Trupanion.
Insurer: Trupanion
By: TerryLynn
agent was helpful and answered all…
agent was helpful and answered all questions. We didn't have our puppy yet when I firts called to set up his insurance - she called us back on the next Monday to verify we received him in transport on Saturday. Above and beyond customer service!
Insurer: Nationwide
By: customer
Claim process was easy and quick.
Claim process was easy and quick.
Insurer: MetLife
By: Lora
Hooray for MetLife
Our dachshund has many, many health issues. If not for MetLife, we could not possibly give her the care she needs. I had never had pet health insurance before, but she came with it from the rescue, and thankfully, we continued it. It has saved her life (and ours) many times. I highly recommend MetLife.
Insurer: MetLife
By: martha mosley
Amazing response time for approval
Amazing response time for approval. Fair with what they cover. I'm so glad I had insurance - it saved me a bundle on my dog's back surgery.
Insurer: Trupanion
By: Cheryl
Good experience
Good experience. Very skilled and patient.
Insurer: MetLife
By: Dmitry S
Opaque website. Feels like a rip-off.
The website is very opaque. Claims are difficult to follow. No easy reference from the claim- making it difficult with multiple claims. "Claim closed" does not indicate if paid. No direct reasoning for denial. It takes a couple of windows to get to that point and at that is useless. Email communication is misleading. Always "we're on it!" but no follow up if denied. Insured should not have to go through this much hassle just to see if a claim is covered and should not have to be the intermediary between the vet and ins. co. Need to call to get answers. Even at that, ofter useful information is left out.
Insurer: Trupanion
By: Gail
Refusal of bill
After dealing with increasingly high premiums when the dog got older, they only reimbursed 25% for a cancer diagnosis. I had major medical coverage and was paying $245 a month when our boy passed. I will seek another company if we ever get another doggie.
Insurer: Nationwide
By: Warren Hartwell
When we signed up
When we signed up, they didn’t tell us they would be nit picking the vet bills apart, and only be covering partial payments.
Insurer: MetLife
By: Barbara