219,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Don’t be fooled. Company generates its own reviews.
Don’t be fooled. This company generates fake reviews to increase its rating on Trust Pilot. Most of the reviewers are single reviews and are highly generic sounding. I am a customer about leave Healthy Paws. After you make a certain amount of claims or your dog ages, they increase the premium. Over a few years, my dog’s premium increase five fold, until it became impractical and unaffordable. Please do your research and find a pet insurance suitable for your situation after reading the actual coverage rather than selecting an insurance based on “reviews” like I did.
Insurer: Healthy Paws
By: Jacob Santee
This my first time with pet insurance…
This my first time with pet insurance. I am happy that I enrolled in ASPCA Pet Health Insurance.
Insurer: ASPCA
By: Helene Soto
Best Pet Insurance - HANDS DOWN
I have 2 pets insured through MetLife for @ 2 years now and I have never regretted it. Reasonable prices, fast claim processing, and quick repayment to my bank account. So glad my daughter told me about MetLife.
Insurer: MetLife
By: Randy
Misleading
I recently switched to Metlife pet insurance because all over their website they claim to process claims quickly. Everything was great to start, i was quickly reimbursed for my first claim and everything was going well. But it was clearly too good to be true because that’s when things hit the fan, my puppy was recently diagnosed with bronchitis, all the vet expenses ended up costing $1000+ but i wasn’t worried about it because I thought i had great pet insurance that I thought would reimburse us quickly. I was wrong, to start i’ve been waiting 3 weeks for my claim to be processed, when i had reached out to figure out what’s the hold up, they stated they need notes from doctor, usually they just contact the vet themselves which had not at all been done and no one communicated to me at all while waiting, that that was the reason for the hold up. So i got the notes myself and submitted them on my own, the first rep that i spoke with stated that once the notes were submitted that the processing would be expedited, that was a lie because the rep I spoke with after that said they do not expedite that process and she had no clue what the processing time would be. Again at this point i’ve been waiting 3 weeks despite them advertising 5 day and on the site it says 5-10 days. It’s been way longer than that and i feel like my times being wasted and im very frustrated with the lying and misleading nature from customer support. I feel like you can’t really fulfill your claims of being quick with processing claims, maybe don’t advertise that you are and lie to perspective customers.
Insurer: MetLife
By: Sophia
Great customer service which was very…
Great customer service which was very expeditious and fair! Representatives were helpful and extremely knowledgeable!
Insurer: Embrace
By: Mr. James Geary
helpful,friendly and knowledgable…
helpful,friendly and knowledgable employees
Insurer: Figo
By: pat
Wasted 3 years of pet insurance
Wasted 3 years of pet insurance, big waste of money. Embrace considered EVERYTHING pre existing which was never the case. Meanwhile, each year was a price increase!!! Extremely disappointed! They always found some loophole so they couldn’t process vet visits.
Insurer: Embrace
By: Cathy Sharp
My first claim was easy and fast
My first claim was easy and fast. Reimbursement was quick too!!
Insurer: Spot
By: Morgan
Nightmare
Had the worst time trying to get an answer for a claim that ultimately was denied for a preexisting condition. Tooth tarter? That would’ve been fine, but it took them over three weeks to tell me this. I canceled the policy. This is the first negative review I’ve ever written in my 67 years. Customer service is terrible.
Insurer: Embrace
By: Susie Hines
not worth the cost
They Auto Renewed my 2 dogs' policies with a 38% increase! They haven't covered most costs since I started policies stating pre-existing conditions. They give the reason that it was in the 14 day waiting period, when it was way past the 14 days. The amount they pay for preventation and yearly exams are not even close to what the costs are where I live. In addition, there was a period where they were taking an extraordinary amount of time to process. All in all I would not recommend them. Of course, they have me over the barrel since to cancel and get insurance elsewhere would be starting over again. Pet insurance is a total scam!
Insurer: ASPCA
By: Vicki Wilson