224,328+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,328 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My claim simple, quick and easy..
My claim was a breeze.. easy, simple and quick. I submitted online. Just sent a copy of my detailed bill and gave a brief description of certain specific itemized procedures that I thought may need some explanation. I submitted 2 separate claims on September 24, 2024 and received an email on October 2, 2024 saying both claims were completed (7days) and a check will be sent in the mail since I did not have direct deposit attach to my account. I am satisfied with the claims department... fast and speedy work in completing my claims. I just wish Embrace would stop raising my pets yearly renewal each year, customer service says because pet ages. My pet became a member in 2021. I started paying high 40's (July 2021) and now I'm paying $117.51 (July 2024) I only submitted an actual claim "twice"....which this is the claim I am doing a 5 star review... Not counting the wellness plan i did a claim on...since I had paid into that plan and received only $25 extra added to what I paid. I had to use that wellness plan amount before the next renewal or the amount would be forfeit. Embrace please dont raise the renewals... Thank you!!!
Insurer: Embrace
By: CB
Very easy to submit claim
Very easy to submit claim. Returned a response quickly and was able to receive appropriate refund within a standard period of time.
Insurer: Embrace
By: Monisha
Easy to submit claims
Vet Clinic told me they like working with Embrace Pet Insurance. It was super easy to submit my claim.
Insurer: Embrace
By: Ginger Daniels
Great customer service
The custom service is excellent. They always have solutions for what ever issues I seem to have. My payment was updated immediately.
Insurer: Embrace
By: lynn
Super easy in stressful times
Submitting a claim to Embrace is a breeze, especially in times of crisis. Great customer service!
Insurer: Embrace
By: Sarah Kelly
The service is absolutely great.
The service is absolutely great.
Insurer: Spot
By: Jeffrey McKibben
Easy to submit claims
Easy to submit claims. Claims were processed quickly.
Insurer: Spot
By: Anelis Negron
Love this company
This company is great. It had reimbursed me fast and amazingly easy to file claims. 100% recommend Spot.
Insurer: Spot
By: Aileen Santos
I'm glad you can upload information on…
I'm glad you can upload information on line, but the process could be a little more user friendly when doing more then one claim for the same injury. I'm hoping everything when in O.K. Bill & Kael James Cat - Poche
Insurer: Embrace
By: Bill James
Scam
Scam. We had an emergency where my dog got bit and only went to the emergency vet once. It was not our local vet, though we submitted all those document too. Weeks after we submitted for the claim and gave them all the documentation from the emergency vet, embrace claimed we were missing documents and could not process the claim. The vet spoke with them and told them it was everything. I emailed all the documents as well… they just wanted to continue to charge me while my claim was “on hold”. I asked for My policy to be canceled which they told me it was but then we got charged again and I had to call multiple times. I’m still waiting to see if they charge me again this month. Customer service is always friendly, but the job never seems to get done. Do not waste your money and protect your pet with an insurance company that will actually follow through.
Insurer: Embrace
By: Casey