219,106+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,106 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Prepare for your claim to take forever
We’re new policyholders. Filed our first wellness claim on 6/20. Got several automated emails saying they’re sorry the claim is taking so long. Called their customer service line to see what’s up. Spoke with Linda. Linda told me they have a staffing shortage and haven’t even looked at my claim yet. Linda also said the summertime drives longer queues. Asked to speak to someone else. Linda transfers me to Aaron. Aaron tells me the same thing and adds that they have to process claims in the order they arrive. Aaron says they cannot escalate or expedite until a claim is 40 days old at a minimum. I ask to speak to a company executive to share my concern as a customer. Aaron says there’s no channel for a customer to speak to a leader. Feels like Pets Best brand is taking a big hit for claims processing times and thought I’d let everyone here know it takes them so long because they told me they don’t have enough people working there.
Insurer: Pets Best
By: Fritz DeBrine
Quick Reimbursement
Submitting a claim was really simple. I was missing the vets nots document and it was easy to upload it to the existing claim after contacting my vet for a copy. Spot was quick to reimburse me with in 3 days after submitting my claim!
Insurer: Spot
By: Tasha Scheurich
Customer service professionals are up…
Customer service professionals are up beat, knowledgeable and I felt like they steered me to the best plan, with Willow in mind and not their bottom line. Very friendly. Joy to work with. Let me ask my dumb questions and I didn't treat me like they were dumb.
Insurer: ManyPets
By: Joy Cruz
Polite
Polite, informative ,she knew her assignment and completed it.
Insurer: Prudent Pet
By: Mary Porter
Joshua Sabado saved me money on my renewal!
Joshua Sabado Was very helpful on my call today. I asked for help in applying my AARP discount to my pet’s annual renewal policy. It only took a minute and saved 10%.
Insurer: Fetch
By: Diane Reinhold
I contacted Sonnet Support via their…
I contacted Sonnet Support via their online chat regarding my home and auto premiums and associated coverage vs my bank. Nicole provided me with several options to reduce my premiums.
Insurer: Sonnet
By: Phillip
Very quick response for Rubys claims
Very quick response for Rubys claims. Thank you.
Insurer: Spot
By: Sharon Wiegand
It was very easy
It was very easy. I just follow the instructions posted on their website. They also send periodic updates to let you know the status of the claim. No issues. It was a simple process.
Insurer: Fetch
By: ROSELYN
Quick response
Claim completed in less a week
Insurer: Pets Plus Us
By: Stephen
Great customer service
Great customer service , very attentive and polite representatives .
Insurer: Sonnet
By: Satyender