224,328+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,328 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good & Not So Good…
I have had both a good experience (1st rescue pup) and an absolutely dreadful experience (second rescue pup I added) insuring my two rescues with them. I’m not sure what has changed with them in the last few years, but best advice is to read everything, ask as many questions up front as to what the will cover and what they won’t based on your dogs pre-existing conditions (if any). I think for my second dog I would have been much better off just putting the same amount as the premium into a savings account, as $600/yr plus $500 deductible only to find out half the time he is excluded based on prior history is not fun.
Insurer: Embrace
By: B Laughva
Very friendly and helpful staff
Very friendly and helpful staff. Crystal was patient since this was my first claim she walked me through.
Insurer: Embrace
By: Diane
Super Easy!
Again, the claim submission process is super easy! My dog underwent TPLO surgery and Embrace is covering 80% of the cost so instead of being out of pocket for $6K, I am only paying $1200 once I meet my deductible.
Insurer: Embrace
By: Lynn Oliver
Reliable, Great Service, Expensive
Customer service is great and I have the coverage that my dogs and cats need. I have filed claims and was reimbursed quickly. My only issue with this company is that they are quite pricey. But, they all seem to be. What's more, some of my cats and one of my dogs are seniors, which boosts the costs substantially. I highly recommend pet insurance and do recommend Embrace. But know that, whoever you go with, it will be expensive. However, if an emergency comes up, it will save you money, and perhaps you cat's or dog's life. You never want to have to make a decision about life-saving surgery or a procedure against the cost if you don't have insurance.
Insurer: Embrace
By: George Sanders
It was easy
It was easy. Just hope it’s not a problem getting my refund back 🥰
Insurer: Embrace
By: Cherlynn Williams
It's decent
It's decent. You gotta mandatorily wellness exam your pet as part & parcel to insurers No Pre-existing Conditions clause, so plan on set up this way: 1) Find a DVMs who waive wellness exam fee secondary to this requirement, 2) carefully review Treatment Plan, 3) initiate Embrace policy with a projected date, 4) schedule preliminary treatments like vaccines, 5) correlate beginning date of policy with wellness check vaccine compliance in rear view. My kitty was current on everything except W.E., so anything that may happen would be legally pushed away from coverage until first a DVM clarifies that no issues exist on start date. Another decency with Embrace, you're allowed full refund while you figure the above terms out for first 15 days.
Insurer: Embrace
By: Will Wilson
Excellent customer service provided by…
Excellent customer service provided by LANI. She was so helpful and very knowledgeable. My experience was so awesome. I love this Pet Insurance. I have two furbabies that deserve the best. Thanks so much for everything.
Insurer: Embrace
By: Guadalupe Higson
This is the worst pet health insurance…
This is the worst pet health insurance I have ever had. Every single time I file a claim, they say it is pre-existing. For instance, my horse had a cut on her butt. She also had a cut on her chest. Neither of these were tracked by a vet ever before the day of treatment. They said that because she had a cut in two places, she was ineligible for coverage.
Insurer: ASPCA
By: O'Reilly Diditt
Unfair Charges and Terrible Customer Service – Avoid Sonnet Insurance!
My experience with Sonnet was nothing but horrible. My insurance was canceled while I was inquiring about adding a driver. Sonnet charged me $1,888.51 for three cars and gave me a refund of only $415. I ended up being charged $1,472.95 for 20 days of coverage for three cars. This company is a complete scam. Please stay away and look for other insurance options.
Insurer: Sonnet
By: Fly Focused Group
Classic bait and switch scam
Classic bait and switch scam. I was a long time Trupanion customer and switched to embrace since it was offered thru USAA and offered a better rate. Since I trust USAA, I figured they would only affiliate with another trustworthy company. Here I am at my first policy renewal and they have nearly DOUBLED my premium!! I’ve made no claims. Now I’ll have to go through the work of switching back to Trupanion, hopefully at a decent rate, but certainly higher than if I had stayed with them.
Insurer: Embrace
By: Georgia Smith