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No Claims Lots of Hoops!
Terrible service! We pay approximately $168 a month, been insured for 2 1/2 years, 2 dogs, never had a claim, I now have a claim for one of the insured dogs, they needed records, I got records, needed more records, I got them more records, the claim is not large but was over her $200 deductible, 1st claim in over 2 1/2 years for either dog, and it has been NOTHING but jumping through hoops. I've called multiple times, it's nothing but frustration. No claims for 2 1/2 years and this is what I get!! Still not resolved.
Insurer: ManyPets
By: Anne Mead
Poppy - Boston Terrier
My 7 1/2 year old Boston Terrier Poppy was diagnosed with a heart condition a few years ago and Trupanion has been so wonderful in assisting me by covering a good portion of her heart medication. As well, Poppy had a serious eye condition (corneal ulcer) in the Fall of 2023 where they also helped me by covering the expenses after the deductible. I appreciate their help so much.
Insurer: Trupanion Canada
By: Sharon
Thank you.
I appreciate so much the assistance Trupanion has provided my Boston Terrier who has a heart condition.
Insurer: Trupanion Canada
By: Sharon
Too early to give an opinion
Actually way too early to give an honest review about the use of the policy but the gentleman I dealt with on the phone to discuss plan options was very helpful. I look forward to working with this group in the future, if any dog medical issues arise. Plan effective November 3, 2024.
Insurer: Embrace
By: Sue Baltimore
This pet insurance is really nice
This pet insurance is really nice. It gives you a peace of mind. Knowing that this company, stands by its word. I have referred others as well. My cat Carmella, Thank you for your service as well. The staff is great as well. Thanks Again for your service. Craig & Gail Simpkins
Insurer: Spot
By: Doris Nock
Very efficient
Very efficient. Just started with my first claims. Very good so far.
Insurer: Spot
By: Fredi Buhler
Very quick response time
Very quick response time
Insurer: Spot
By: Mary Rose Rudman
They stand by what they promise
They stand by what they promise. Claims were so easy to use and they even contacted my Vet to get the documents needed.
Insurer: Spot
By: Mike Monteith
Met Life is the best
I have had to do two claims now for my cat and both times they were very helpful, professional and courteous. I was able to get my claim in and processed very fast and when a small issue came up, I was able to call them and get it taken care of right away with the same great customer service that I have experienced with them before. They are very personable, and I have had nothing but great experiences with them. I am very happy to have MetLife as my pet insurance. I have recommended some of my friends to them also.
Be Aware, They may (DENY), Erin Brockovich your claim
Healthy Paws is not comprehensive nor does it really cover your dog. If your dog has ever had an allergic reaction or skin irritation in the past they will deny the claim. I submitted a claim when he developed a rash after swimming in the bay. He kept scratching which created infection. It went away after treatment with antibiotics, medicated baths and a cortisone injection. It turned out my wife and I had the same itch and bites after swimming in the bay with him. After researching I found its called swimmers itch which is generally caused by nymph jellyfish, crab bacteria and a few others which could be in the water. They denied coverage saying he had a skin allergy in the past. Like the movie Erin Brockovitch there response is deny, deny, deny. Find a more reputable company.
Latest 1 comments
John - We're sorry for any frustration during the processing of your claim. Based upon your communications with our team, an appeal was created. Our team had the appeal review case expedited for you. That appeal claim was covered and applied toward the annual deductible. You should receive a separate email with your Explanation of Benefits noting coverage.