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Dispute solved!!
I am updating my previous negative review because we have discussed the conflict and resolved our issue. Thanks, Trustpilot!
Insurer: ASPCA
By: Sandy
Surgery refunded
Didn’t want to ever have to use it but my dog ate something she shouldn’t have and needed a foreign body surgery. Spot was easy to submit the claim and fast to approve it and send a check.
Insurer: Spot
By: Megan Lockard
The vet recommended this company.....
The vet recommended this company for pet insurance and I felt that I would be a bad pet owner if I didn't get insurance for my dog breed that potentially could have health issues. Our first visit the vet said your dog breed has common breathing issues due to he Short snout and should think about the surgery in the future to prevent issues. I paid the insurance company for about a year and when we decided that we should do the surgery to prevent future issues, the claim was denied. I'm not sure how in the pockets of the vet hospital the insurance companys are or if they decline or give false information to reject claims for a kick back to the vet, but I am very unsatisfied with the product and support from trupanion. They also increased the insurance rates no notice because costs across bc had risen? I will be not recommending this insurance company to anyone with pets and feeling pressured from vets wether or not they are getting push back from insurance companies to pedal their products. I will also be having a conversation with our vet about the relationship between trupanion and if they actually care about the health and safety of our pets. I had no issue with the rate increase or the wait time for the claim to go through, it was the fact I was told our dog showed signs before hand and is not eligible..what's to say he didn't show signs of anything else? Its what ever the relationship between the vet and trupanion determines. I will just continue to pay vet bills in full and fully expect trupanion and the vets only care about the money
Insurer: Trupanion Canada
By: Ashley Polhuis
This was my first time to file a claim
This was my first time to file a claim. The process was very easy. After 2 weeks they sent an email saying they were a little behind in processing claims. As it was my first time to file I called to make sure they had received all the information they needed and did they know how long the process would take. The customer service person I spoke to was so nice, patient and helpful. And within 48 hours I received the email that my claim was processed! I’m so glad I took out insurance on my 2 kittens and I made the right choice with Pets Best!!!
Insurer: Pets Best
By: Consumer
It's been a bit rough getting answers…
It's been a bit rough getting answers and the log in portal is down often.
Insurer: Embrace
By: Sim G
Ease of input
Ease of input and ability to do multiple pets on 1 submission
Insurer: Embrace
By: Pete Sahler
They were great my dog had to have…
They were great my dog had to have emergency surgery very expensive they took my claim and payed in a timely manner gave me and my pet a great piece of mind my Wahoo is doing wonderful I couldn't have went through this without insurance from fetch thank you
Insurer: Fetch
By: Ann Nowicki
They were great my dog had to have…
They were great my dog had to have emergency surgery very expensive they took my claim and payed in a timely manner gave me and my pet a great piece of mind my Wahoo is doing wonderful I couldn't have went through this without insurance from fetch thank you
Insurer: Fetch
By: Ann Nowicki
They were great my dog had to have…
They were great my dog had to have emergency surgery very expensive they took my claim and payed in a timely manner gave me and my pet a great piece of mind my Wahoo is doing wonderful I couldn't have went through this without insurance from fetch thank you
Insurer: Fetch
By: Ann Nowicki
They were great my dog had to have…
They were great my dog had to have emergency surgery very expensive they took my claim and payed in a timely manner gave me and my pet a great piece of mind my Wahoo is doing wonderful I couldn't have went through this without insurance from fetch thank you
Insurer: Fetch
By: Ann Nowicki