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Love Prudent Pet
Carmen is amazing she is super helpful answered my questions and followed up with me.
Insurer: Prudent Pet
By: Michele-Marie
Great Pet Insurance Company
I have had Embrace for 6 years and wouldn't think of going to any other Insurance company. They have been there for everything. Customer service is above and beyond. The turn-around on payment is almost too good to be true!!!! I have recommended them to everyone I know that has a pet.
Insurer: Embrace
By: Ruth Nelson
Could not be easier
Could not be easier. Having a puppy, accidents and illnesses happen. I have only filed a couple of claims, but the process is easy, efficient, and flawless. I’m so glad to have had Spot, especially after our emergency vet visit. Money was back in my bank within a couple of days.
Insurer: Spot
By: Lara Hollingsworth Jenkins
Spot has been so incredibly helpful
Spot has been so incredibly helpful! Thank you for all that you do.
Insurer: Spot
By: Leidy Gonzalez
It took some time to get my claim…
It took some time to get my claim approved. It was due to the provider not sending invoice. Only recommendation I would give is to contact me if they dont recieve it
Insurer: Embrace
By: Fe Stanley
The process is fast
The process is fast, easy and efficient.
Insurer: Embrace
By: David Kampf
Our dog had a major unexpected surgery
Our dog had a major unexpected surgery. I submitted the receipt to Embrace the day we brought him home and was reimbursed for 80%, less deductible in two days. Pretty remarkable!
Insurer: Embrace
By: Guthrie
Claim Processing
Fair and timely claim reimbursement.
Insurer: Spot
By: Yip Chan
Satisfied
Of all the pet insurance companies, I'm glad Spot was our choice. Your fast claim no hassles service to include direct deposit is great, and I've recommended your company to family and friends.
Insurer: Spot
By: Ardes Simmons
Poor accounting practices
They get a 2 star only because the representative was polite and seemed to try her best to help me. I have had 6 claims, all of which were supposedly at least partially reimbursed. Having been about 1 month since the last claim submission, I called them because I have never received the "deposited" money. The representative provided me with the last 4 digits of a bank account number. This number was not even close to any account I have. Even if I had transposed a number, it wasn't even close. They had no other information. All they could do was provide tracking ID's and told me I would have to call the bank and provide those number to them to trace the deposits. I am not sure how the bank is supposed to do that, especially if the number provided was not one of their account numbers. I had to contact Embrace again because the bank not only had to have the ID's, but associated amounts and dates to help with the search. Embrace claims that either myself or another person with access to my account put those numbers into my Embrace for direct deposit. Since the two fields are "Account Number" and "Routing Number", I know that I don't have those memorized so I would have to be looking at my physical checks to provide that information. I cannot conceive how I would have entered incorrectly, especially since I usually double or triple check when entering items such as account information. So, I am just waiting to hear back from my bank in the hops they find something. If they do, the I have to send documented information to Embrace so that they can "possibly" get my money to me. Otherwise, I guess I am just out of luck. I will follow up here if I can after anything changes. The date of experience is for the phone contact, not the submission of claims.
Insurer: Embrace
By: Debbie