219,249+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great experience minus using the app
Really enjoy the scope of coverage and relative ease of getting claims approved. When I’ve had to call customer service they quickly connect you to a human being and are great at walking you through what is and isn’t covered. My only complaint is their app and website. The app regularly crashes on Apple devices, which forced me to use the website. Going through there crashed the claim once just uploading pictures. Again, great insurance and would recommend to folks. I just hope they can iron out technology kinks. Update 08/16/24. It doesn’t seem to allow you to reply to a response to the review. I’ve tried all the steps listed from the Embrace representative and have had numerous emails and phone calls to no avail. The app still crashes repeatedly on IPhone.
Insurer: Embrace
By: Bryan Hinman
Nice service and helpful information.
Nice service and helpful information.
Insurer: Sonnet
By: Dylen Pake
Confusing description of benefits.
Confusing description of benefits.
Insurer: Embrace
By: Jorge Moreno Marquez
Timely response to my claim
Timely response to my claim. Would be nice if the insurance covered routine prescriptions such as Flea,Tick, and Heartworm.
Insurer: ASPCA
By: Lisa Robbins
It’s alright not sure yet
I give a three because I thought the wellness would have covered more. Maybe if I get the preventative medication that would be covered. I’m not 100 percent. I would like the pre existing condition to be listed as well and when they would go away.
Insurer: Pets Best
By: Roxanne
Quick processing
Quick processing User friendly Wellness plan is very good I recomended friends and family
Insurer: Pumpkin
By: Agustin
Like every insurance company they just…
Like every insurance company they just take your money and don’t give you anything. I tried to get reimbursed for a persistent ear infection which we had to get a culture and some special medicine made up. This began them reviewing the dogs health and then deciding that what I requested was deemed ‘pre-existing’ so it wasn’t going to be covered. Typical insurance BS. Dog was insured from when she was a puppy.
Insurer: Embrace
By: S.Krol
Some technical difficulties but besides that very easy!
5 starts except that the last two claims I submitted had an unknown error on the website and they could not be submitted to I had to manually fill out a claim form and email it in. Which is super easy, just annoying to go through the online process for it to not work. Besides that ASPCA has been great and well worth it.
Insurer: ASPCA
By: Tessa
The best insurance company I have ever…
The best insurance company I have ever had
Insurer: Sonnet
By: nathan perry
Can't submit a claim from 7 months ago - Really???
I have had my dog Lucy on Embrace for the past several years. I tried to submit a claim today for her 1-30-24 Vet visit (today is 8-8-24) but I was not permitted since it was older than 60 days after my renewal date (for 2024-2025 plan year). She was insured by Embrace on 1-30-24 during the 2023-2024 plan year, but since it was a claim from the previous plan year (for which I paid over $3000 in premiums), they would not permit me to enter the claim, which was for a Vet visit of just 7 months ago. This really sucks. I could understand if the Vet visit was over a year ago, but 7 months ago while she was insured with Embrace...come on Embrace, this is not the way to treat a repeat customer! My fault for not putting in the claim immediately, I will have to look into other insurance when renewal time comes for all three of my dogs.
Insurer: Embrace
By: Joe B.