219,278+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,278 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick & Easy
Submitting the claim & documents was very easy. The claim was processed very quickly.
Insurer: Spot
By: Christine Dauphinee
Don’t even bother
Don’t even bother, if you need to contact them about a claim 2 hour hold times, when you finally get a live person you get very generic answers from support and they will have an adjuster call you back. Never happened only email. If you have a pet that had ever been to the vet for anything more than regular vaccines don’t waste you’re money here they will find a way to blame everything that could happen on a “pre existing condition”
Insurer: Embrace
By: Henry
Poor customer service
Poor customer service. Not responsive at all. Not timely in responses. Have to nudge them so many times to finally give responses to claims. Very disappointed thus far. Would definitely go with another company in the future
Insurer: Embrace
By: Tan
What happened to good old fashion customer service in our country?
MetLife pet insurance is the worst. It takes forever to get paid on a claim. As soon as i get my money back I will be finding another pet insurance co. Their customer service is lacking, and it takes FOREVER for them to answer the phone. On two separate instances they have misplaced our claim and had to start all over. What's the most important thing about a pet insurance company? Reimbursement. They should be ashamed of themselves for taking almost 6 weeks to pay a $650.00 claim. Never again. NEVER AGAIN!!! They sure have the part about withdrawing from your bank account every month down to perfection.
Insurer: MetLife
By: Frank
Best decision I could have made!
ASPCA was the best choice I could have made for our family & our furry baby. The claims process has been seamless, the customer care exceptional & the security of knowing my baby is assisted for any health issues that arise is priceless. If you don't have pet insurance for your fur babies, GET IT! Selecting ASPCA will be one of, if not the, best choice you could make.
Insurer: ASPCA
By: Jennifer
High pressure sales
I called to ask questions because I'm trying to decide 2 pet insurance companies. I did not like the high pressure sales tactics that I got from the salesman. He was trying to get me to decide immediately.
Insurer: Embrace
By: Lorna
2 Pets…Same Service…Only 1 gets paid.
I’ve forwarded my claim for both of my pets for the same service. One is receiving a partial payment and not the other. I don’t understand.
Insurer: Pets Best
By: Walter Winter
Taurus…
Very pleasant experience agent answered my question very quickly easy to reach customer service
Insurer: Embrace
By: Nancy Allen
Be very careful when you get this…
Be very careful when you get this insurance one year ago they raise my price $100 which brought it to $333 for three dogs. I thought well that’s not bad. They’re getting older now! Here we are another year later they raised it to $753, that is half of my mortgage I have been with them since my dogs were puppies. They raise the price because of their age and things are starting to happen very dishonest. It should be illegal to raise the monthly payments that much.
Insurer: Embrace
By: Kolleen Noll