219,249+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Lab Mix Toby
My Lab mix developed an unusual and, they say, somewhat rare, cyst under one of his eyes. It required specialist visits, CT Scans and eventually a trip to the Auburn AL oncology department for surgery. He is well now and thanks to pets best I did not have to be concerned about the cost to take the best care of my sweet boy. They have paid per my policy everything without a moment of hesitation. and, each time I spoke with someone about the treatment or the claims submitted I had someone knowledgeable, kind and helpful. I had nothing but similar experiences with my other lab mix Gracie, a broken tooth required dental work which again was paid for without question. I'm not much of one to carry a lot of insurance coverage but I'm so glad I've done this for myself and my pups. And couldn't be happier with Pets Best.
Insurer: Pets Best
By: Patricia Collier
Spoke with Linda
Spoke with Linda. She was a great help in setting up my account and explaining how to process a claim. Very pleasant and helpful
Insurer: Embrace
By: Gary Curtis
Customer since 2016 with ZERO claims
Customer since 2016 with ZERO claims. Worse flooding in Souther Quebec on august 9, 2024. Summit first claim can't find it. Submit it again and still waiting for an adjuster to be assigned to my claim 4 days later. No one knows anything every time you call. They can't give you information on where to stay because your house is unlivable.
Insurer: Sonnet
By: Elizabeth Attie
I spoke with Don at Fetch when we found…
I spoke with Don at Fetch when we found out that our dog needed surgery. He was very helpful and had a calming demeanor. I feel better about moving forward with the surgery now.
Insurer: Fetch
By: Maureen McNeil
That was simple and fast
That was simple and fast . Thanks so much
Insurer: Embrace
By: Tammy Hickcox
Absolute terrible so far
Absolute terrible so far. Bad communication on their part I have to do their job for them and to top it off denied the claim over some bs. Definitely taking legal action! unacceptable! I will cancel my policy as soon as I let the adjuster know what’s on my mind. Definitely go with another insurance provider. I had to take my pup to emergency. He got diagnosed with terminal heart issue 3-9 months and he be gone. Charges $3000 of vet bills. And empower said he had the condition prior I took him because he didn’t eat his food two days before that’s how they denied the claim. Because two days before the two week waiting period wasn’t up yet. Just some bs excuse not to pay premium. Plus on-top of that I had to get all the records because they couldn’t. I did it in. 30 min. It took them 30 days to tell me they couldn’t get them. And I had to call them because empower never called me to let me know they wasn’t able to get them. This company is absolutely ridiculous. When I need them to be there they denied the claim. After getting such terrible news they did that to me. So hell with empower. So if someone reads this review look for elsewhere to insure your pet. This company is a total joke.
Insurer: Embrace
By: Alejandro J
Amanda Mello in my situation went beyond the call of Duty.
Wonderful personality and I really enjoy speaking with Amanda Mello, and she really took the timeout to explain what coverage was best for my situation. I would give here a 7 out of 5.
Insurer: Fetch
By: Wayne Ensley
A Total Scam
Would give zero stars if able. This is just a money grab, really closer to a scam. Our dog started getting sick so we signed up for the insurance. After a prolonged waiting period, we started working up the problem. Over multiple visits we finally clinched a diagnosis, only for embrace to come back and say everything was "pre-existing". This insurance in particular and pet insurance generally is a scam. Don't sign up with these guys.
Insurer: Embrace
By: Mike Forte