208,199+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,199 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great customer service
Customer service rep was courteous, friendly, patient and professional.
Insurer: Nationwide
By: Frank Talerico
This company has gone downhill
I've had this insurance for over 4 years and in years prior had no issues with them. In the past year it's all gone downhill. When I submit a claim, they keep coming back saying I haven't provided enough documentation or they are suddenly missing my pets vet history, even though I've been using them for years. It wouldn't be possible for me to have filed prior claims without them having that. For the last few weeks I've been having another issue filing claims with them. They keep telling me documentation is blurry, however I'm sending them pdf downloads straight from chewy or screenshots from my pc. There is no way that it can be blurry. Ill send them a new one and suddenly they need more information because now something new and irrelevant is "missing" even though it's on one of the other invoices ive just provided them with. Its gotten so ridiculous. Its like no one looks at the notes or what documentation has already been provided. I keep having to call, someone tells me they have everything they need and then suddenly I get an email yet again saying they are missing information. What a scam. Worst part is you can't just swap to another pet insurance because now your pet has pre-existing conditions.
Insurer: Healthy Paws
By: Roxanna R
The process was simple and guided me…
The process was simple and guided me through the steps easily
Insurer: MetLife
By: Nathaniel Torgerson
Very friendly
The person who helped me was very friendly. My payment method was changed quickly and I didn't have to wait to speak to anyone.
Insurer: Prudent Pet
By: Kristin
Quick
Quick, easy and simple. Just login to the app, click new claim, upload pictures of documents and submit!
Insurer: MetLife
By: customer
Their review of claims is prompt and…
Their review of claims is prompt and when additional information is required they are available to review what is needed and why.
Insurer: MetLife
By: Alisa Laskowski
Enrollment was easy
Enrollment was easy! I had questions while enrolling online and the reps were attentive and knowledgeable.
Insurer: MetLife
By: Kasandra Scalese