219,420+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,420 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Worth Every Premium Payment
Quick procession. Claim procedure very easy. Good value and great coverage.
Insurer: Spot
By: Brenda Pennington
Very easy
Very easy. Just go one step at a time. Have photos ready to find on your photos file. However it is a little irritating that I have to fill out a review for TrustPilot every few minutes when I have a lot of claims to input.
Insurer: Embrace
By: Laurie
You have peace of mind
Peace of mind that your dog will be taking care of and that you'll be able to take care of your dog if need be. And the very quick return.
Insurer: Pumpkin
By: Dawn Black
Sonnet Insurance is truly a standout in…
Sonnet Insurance is truly a standout in the insurance industry. As someone who values a personalized experience, I’ve been impressed by their team of advisors, who never rush through conversations and take the time to fully understand your needs. Whether it's upgrading your policy or adjusting coverage, the process is smooth and completely online, making it incredibly convenient. Sonnet offers some of the most competitive rates for car, home, and even pet insurance now. They combine efficiency with a personal touch, making them the best insurance company to work with. Highly recommended!
Insurer: Sonnet
By: Ermin Velic
“Heroes” is right!
I made a mistake while trying to add a new vehicle to my policy to replace my old one. Hina was so helpful and personable, and helped me feel almost immediately at ease while she corrected the issue.
Insurer: Sonnet
By: Michael
Please read before you decide to go with Spots Pet insurance
I have had Spots pet insurance on all my dogs for several years and up until the last few weeks, I would have given 5 stars without hesitation, until what happened with my last pup. My 15 month old dog was misdiagnosed by several vets with what turned out to be a significant neck injury. At first Spots was amazing and paid for every vet appointment without any problem. Once I figured out that the only thing that helped my dog improve was a combination of pain meds and going to a pet chiropractor for adjustments. Before I started going to the pet chiropractor, I double checked with Spots pet insurance to make sure that they would cover the chiropractor and they said that they do cover it, so I started going to a pet chiropractor to start treatment. My dog improved more every time I took him. The only problem was that this pet chiropractor was over an hour away so I decided to take him to a pet chiropractor closer to my home. The only difference between this pet chiropractor and the other one is that my lastest pet chiropractor is more qualified than the previous one. And all of of a sudden Spots decided that this Pet chiropractor doesn't qualify and refused to pay the bill, even though they paid the other one without a problem. Make that make sense!!! I appealed the claim and they denied it because they said that the pet chiropractor has to either be an actual vet or has to be in a vet office. Last time I checked Pet chiropractors are actual doctors. I'm very disappointed with Spots pet insurance because they were amazing and now they seem to be changing the rules and acting like it was always this way. And now my dog has a preexisting condition so I can't go through another pet insurance because they won't cover it. I guess I just want people to be aware of these things happening so you can maybe think twice before going through this insurance company, although I think they are all pulling this BS so they don't have to pay some claims. Update on this review.. I noticed that all negative reviews will get a comment from Spots saying that they will send this back to customer service to be reviewed or some other kind of wording to give the impression that they will be reconsidering their decision to pay the claim but I feel that this is done just to give the impression that they will be paying a claim. Unfortunately I feel like its all just to make the company appear like they care, when in reality they only care about making money so every legitimate claim they deny puts more money in their own pockets. When I first signed up for Spots insurance 3 years ago, they had a rating of 4.8 but now it's a 4.1 so that shows that customer service doesn't matter to them and that making money is their only priority. And honestly I hope they get sued for all the legitimate claims they have denied. This company has gone down the toilet and hopefully they figure it out before they lose most of their customers, myself included.
Insurer: Spot
By: Linda Hatch
Claim process is easy and reliable
Claim process is easy and reliable
Insurer: Embrace
By: Joseph Simmons
We love Embrace!
We love Embrace!
Insurer: Embrace
By: Victoria Lynn Berdnik-Atkinson
Premium Increase after 1 yr.
Claims are usually paid within two weeks. My last claim took almost a month because they said they needed more info……which they received with a day of asking. Other than that, my only issue is after the first year of insurance, the premiums almost doubled because of “veterinarian cost increases”. Needless to say, we’ll insurance shop and find another provider
Insurer: Embrace
By: Dennis Ross
Amanda Mello was very upbeat
Amanda Mello was very upbeat, helpful and knowledgeable about your new Wellness Reimbursement Program. She immediately sent all the necessary information I needed to help make my decision to purchase the Wellness Program for my pet.
Insurer: Fetch
By: Angela