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Very intuitive enrollment process
Extremely flexible options to keep my pup safe and protected.
Insurer: MetLife
By: Morgan Swain
Excellent service
Very prompt responses and any questions are clearly communicated!
Insurer: Trupanion
By: Donna Nichols
Good
Good. was very easy to get a policy for my pet.
Insurer: MetLife
By: Willnesia Sloan
Quick click through
I was able to click through quickly and make my selections.
Insurer: MetLife
By: Diana Rivera
Very Disappointing Experience — Avoid
I purchased Lemonade Pet Insurance for peace of mind and support in case my cat ever needed urgent care. Unfortunately, when my cat, Mercy, recently developed an upper respiratory infection (URI), my claim was denied. Lemonade classified the condition as pre-existing because Mercy had similar symptoms about 10 months ago. Even though upper respiratory infections in cats are typically acute, not chronic, and can occur multiple times in their lifetime (similar to the flu in humans), Lemonade decided that any recurrence within 12 months is not covered. They denied coverage for this common, treatable condition by labeling it “pre-existing.” Their reasoning? Mercy had a URI more than ten months before the policy start date, and they require a full 12 months without any symptoms to consider a condition “cured.” This interpretation makes routine illnesses practically uninsurable. By their logic, if a cat gets a cold once, they can refuse coverage for any similar illness unless 12 months pass with zero related symptoms. That is simply not realistic for pets — and they know it. When I requested clarification, I received generic policy language instead of genuine review or support. The policy clearly prioritizes the company’s benefit over the animal’s wellbeing and the paying customer. I will not be renewing and do not recommend Lemonade Pet Insurance. Be cautious — their definition of “pre-existing condition” is extremely broad and can easily be used to deny legitimate claims for common, unrelated illnesses. Pets deserve better, and so do responsible pet owners.
Insurer: Lemonade
By: Anna
Had an emergency with my precious kitty…
Had an emergency with my precious kitty howling while urinating and pooping all over the house took her to the emergency vca hospital in Milwaukee And was met with an amazing staff of respectable humans they took my situation very seriously and understood I had this insurance through trupanion thank God because I would not have been able to give my pet the care she really needs she had crystals in her pee and is why she's in so much pain while doing the deed the vet put her on prescription urinary food which is also expensive but affordable because of this insurance company provided means to an issue im very pleased that it was not an infection but still a downside that she has crystals abd probably for life wish it'd help cover some cost of the prescription diet I understand that its not what its meant to be used for thank God it is for emergency and illness thank trupanion id be without my service animal without yall thanks from us both willow and I
Insurer: Trupanion
By: Alexander Holm
Easy and convenient
Easy and convenient
Insurer: MetLife
By: Shayla Malinowski
Incredible service relating to review…
Incredible service relating to review and payment of claims! Nicely done!
Insurer: Trupanion
By: Kim
Almost triple in cost in 3 years.
Almost triple in cost in 3 years.
Insurer: Trupanion
By: Tm
Thank you for your care and quick…
Thank you for your care and quick review of my invoice
Insurer: Trupanion
By: Robin