WORST COMPANY EVER
I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.
- INSURER:
Fetch
- POSTED: 11/04/2022
- BY: Ashley
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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WORST COMPANY EVER
I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.
- INSURER:
Fetch Canada
- POSTED: 11/04/2022
- BY: Ashley
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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Satisfied Client
They made my first time submitting a claim a very pleasant & easy experience. One satisfied client here.
- INSURER:
MetLife
- POSTED: 11/04/2022
- BY: Maria
- BREED: Shar Pei
- AGE OF PET: 7 - 10
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Everything went very smoothly and helped alleviate the stress of dealing with our sick puppy.
Everything went very smoothly and helped alleviate the stress of dealing with our sick puppy.
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Good to know I have a good insurance.
Good to know I have a good insurance.
- INSURER:
Trupanion
- POSTED: 11/03/2022
- BY: Dorothy
- BREED:
- AGE OF PET: 0 - 3
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The lady I spoke to Annette was very knowledgeable walk me through everything with ease
The lady I spoke to Annette, was very knowledgeable, walk me through everything with ease
- INSURER:
Trupanion
- POSTED: 11/03/2022
- BY: James
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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Simple and Fast Service
The process to file a claim could not be easier. I got the receipt electronically from the vet, and it took less than 5 minutes to file the claim. Within 14 hours it was reviewed and I was reimbursed within 2-3 days. Fabulous service.
- INSURER:
Trupanion
- POSTED: 11/03/2022
- BY: Maria
- BREED:
- AGE OF PET: 0 - 3
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The representative was very helpful.
The representative was very helpful.
- INSURER:
Trupanion
- POSTED: 11/03/2022
- BY: Shari
- BREED:
- AGE OF PET: 0 - 3
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Glad to have insurance
having insurance takes some of the worry out of caring for your pet when they are sick or injured
- INSURER:
Trupanion Canada
- POSTED: 11/03/2022
- BY: marilyn
- BREED:
- AGE OF PET: 0 - 3
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Health of my Dog
I am a firm believer if you own a dog it should be insured.
- INSURER:
Trupanion Canada
- POSTED: 11/03/2022
- BY: Bonnie
- BREED:
- AGE OF PET: 0 - 3
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