Change in the way Trupanion claims are paid without notice.
2/10/23 I am furious with Trupanion. Today, They have always been a great company to work with. I have 2 med/large dogs. When there is a claim they have always taken off the deductible and then paid 90% of the claim. We've been with them since 2019. I had a new claim for my older dog. I have a $500 deductible. The claim was for $569.06. I am supposed to be getting 90% of the $69.06. Instead, I get an explanation of benefits and it says Trupanion will be paying $12.15. I call to ask why does it say I am only getting $12.15. The girl on the phone said Trupanion changed their policy to be in line with the other pet insurance companies. I asked when it happened and she said last month. I asked how could Trupanion do that without notifing their customers first. She said "Oh they are going to be sending out notices very soon in batches." I asked for a supervisor and of course they were busy and would get back to me.
- INSURER:
Trupanion
- POSTED: 02/10/2023
- BY: Janet
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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The BEST
MetLife is the Best! Fast, courteous service and very communicative thoughout the entire process via email. Plus their sideline tips are very informative. Thanks to all the good folks at MetLife ! Maurice
- INSURER:
MetLife
- POSTED: 02/10/2023
- BY: Maurice
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Don't!
This is an awful company. They screw up what's needed for reimbursement, and you have to fight with them for weeks! They have jacked up the prices so much in 4 years, I'd switch if my dogs current conditions would be covered by someone else. I can't stand this company.
- INSURER:
Healthy Paws
- POSTED: 02/10/2023
- BY: Jenny
- BREED: Double Doodle
- AGE OF PET: 0 - 3
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Takes the stress out of healthcare for our dogs!
Having a pet confronted with a serious health condition is difficult. Balancing the financial impact of healthcare choices for your pet is incredibly stressful. With Pet's Best we've been free to focus on what's best for our dog/family without having to worry how to cover the costs of recommended care. Her care has been covered without question or delay in a hassle-free manner leaving us fully able to focus on caring for our dog and our family. This is the best investment we've made in our pets and worth every penny. I will be a Pet's Best customer as long as I have pets.
- INSURER:
Pets Best
- POSTED: 02/10/2023
- BY: Heidi
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Easy-peasy
My insurance coverage with Pets Plus Us is fairly limited, but in the claims that I've made, they've been nothing but courteous, helpful and kind. They've been so easy to deal with. Claims are also processed in a reasonable amount of time. I have no complaints, and I would definitely return to them for future policies.
- INSURER:
Pets Plus Us
- POSTED: 02/10/2023
- BY: Darice
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Trupanion is true to their word.
I am so grateful that my husband and I chose Trupanion insurance for our Daisy. We recently had to take her to an after hours emergency clinic after she swallowed a drop earring that had fallen to the floor. The vet was concerned about the possibly of the sharp part of the post causing internal damage. He first tried to scope and fish it out and when he was unable to get it like that, he performed abdominal surgery. This, of course, was quite costly. Trupanion has very kind workers and I was walked through the claim process. They covered exactly as advertised. It is a shame that it is hard to believe the advertised coverage claims of companies these days, but I will gladly recommend Trupanion to family, friends, and even strangers if asked.
- INSURER:
Trupanion
- POSTED: 02/10/2023
- BY: JOAN
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Owner
Easy and fast great customer service very friendly and concerned
- INSURER:
ASPCA
- POSTED: 02/10/2023
- BY: Tina
- BREED: Malamute Husky
- AGE OF PET: 4 - 6
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Worst insurance
Please do not take this insurance, since they will take your money , but not honour the policy
- INSURER:
Pets Plus Us
- POSTED: 02/10/2023
- BY: John
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 0 - 3
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Great Insurance
Met Life Pet Insurance has saved me a lot of money from the first vet visits to now. Claims have always been easy to file and got reimbursed in a timely manner.
- INSURER:
MetLife
- POSTED: 02/10/2023
- BY: Jimmy
- BREED: Yorkie Poo
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: Healthy Paws Customer Service
Jenny - All premiums are based on the rates and rating rules filed and approved by each state’s Department of Insurance. All pet insurance companies, no matter how they market their benefits, will raise rates to keep up with the rapidly rising cost of veterinary care, including specialty and emergency care. We're sorry for any frustration during the processing of your claims. Our customer care team has been in contact with you regarding the issues you have encountered and with an update on your most recent claim. The Healthy Paws Team