219,493+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,493 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Timing and understanding
Timing and understanding
Insurer: Spot
By: Tasha Gose
Always an easy experience submitting…
Always an easy experience submitting claims.
Insurer: Embrace
By: Lori Sabean
Complete scam they will not pay
(Update: After my negative review posted they finally changed course and approved my claim I shouldn’t have to make negative reviews to get them to hold up their end of the deal because of this I’m keeping it at 1 star) Complete scam will not pay out a claim although all documents are submitted. The shelter signed me up when I adopted my dog. When it came time to file a claim they denied it because they said they require a health screening of the pet prior to coverage although this is never stated anywhere all that is stated is you have to wait a buffer period. Well the shelter vet did do a health screening prior to adoption and gave me the records in the adoption files so I uploaded those to them and they still refuse to pay even though all the required documents have been filed.
Insurer: Fetch
By: Chucky A. Riggs
Easy Peasy!
Easy claim process and prompt payment.
Insurer: Fetch
By: RSchneider
Great service
I adopted my Meow in March from a private party who said she was in great shape other than needing one updated shot. I immediately set her up with a veterinary clinic and purchased a Met Life insurance policy. After giving her a few weeks to adjust to her new home I took her in for a complete examination and was told she was healthy but needed her teeth cleaned and a couple extractions. When they sedated her for the teeth cleaning and extractions they discovered she had resorptive dental lesions throughout her mouth, a very painful condition, and would need to have a full mouth tooth extraction which must be done by a dental specialist. Now that she is no longer in pain she acts like a kitten even though she is 6 years old. The total for everything came to over $6,000 dollars and Met Life covered 80% after the small deductible. The claim was handled promptly and the Met Life employees were courteous and very helpful. I’m so thankful l have Met Life coverage for my Meow.
Insurer: MetLife
By: Jean
Response to inquiries…
The customer service on Embrace Pet Insurance is simply top notch!
Insurer: Embrace
By: Linda
Pet's Best Doesn't Care about your Pet. They are f'n vultures
So yesterday I accidentally cancelled my pet's insurance because my brother was moving out and hoping to take our family dog with him. My brother didn't realize until he was walking our dog that the development he just moved into had a small dog only policy (under 10lbs) and that there was no way he can take our dog with him. Today (less than 24 hours later) I called back Pet's Best to tell them the dog was staying with me and they said they couldn't change the cancellation I put through and if I wanted to get a new policy they get me one but any issues she had before would be considered pre-existing conditions and they would no longer cover it. After expressing how upset I was with their answer all the customer service rep could say was "Well that is your fault you cancelled". If your pet is like a child to you as it is to me this proves they don't care about you or your child so they can go f*ck themselves.
Insurer: Pets Best
By: Sergio
Wonderful customer service experience!
I just want to give a big shout out to Tyler at Pets Pluse Us. He was very helpful in educating and explaining a handful of things we were uncertain about. He gave us peace of mind that we have our Labby girl all taken care of when it comes to her insurance! Thanks again Tyler!
Insurer: Pets Plus Us
By: Owen
Carmen was exceptional
Carmen was exceptional. She helped to get our cats and my daughter’s cat signed up. She was patient and very knowledgeable. She is so very kind. Very professional. Lived her and so thankful for her help.
Insurer: Prudent Pet
By: William Perun
Caring for Senior Dog
We adopted our dog Bear about 5 years ago he was 9.5yrs old when we adopted him. He has had tummy issues and last weekend we thought he would not make it home. He was in the hospital all weekend and I knew that no matter the cost we had our pet insurance that would help cover his care, it really helps with keeping our senior dog healthy.
Insurer: Embrace
By: Cyndie Young