219,585+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,585 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Feels like a runaround
I submitted a claim about 4 months ago and got emails asking for the same thing multiple times that I had already submitted. It was denied and I submitted it again several days ago and have had no response yet.
Insurer: Pets Best
By: ER
Adjusters need customer service training
The adjusters never respond to calls or emails. If you want to discuss your claim, that is too bad because they will never reply or call you. The customer service reps are great and helpful, but there is only so much they can do, and ask that I contact the adjuster. I have two claims since I purchased the insurance last year that I need to speak to an adjuster. I sent multiple messages and made several calls and not one of them returned my calls or messages. I'm now searching for another pet insurance, USAA should not back this company.
Insurer: Embrace
By: Silvia Herrera
submitting a claim produces error time…
submitting a claim produces error time and time again. Calling is of little to no help. Very frustrating, their website and app suck.
Insurer: Embrace
By: Margaret
Cue tail-wagging!
My family has had mini schnauzers for years. My childhood mini, Lucy, unfortunately had chronic pancreatitis and had thousands of dollars in vet bills. I vowed to never let finances get in the way of care for my beloved pets. Fast forward several years: I got my first two minis as an adult and quickly began researching insurance companies. Embrace seemed the most authentic, practical, and fiscally responsible company- plus, they had the option for wellness! Several years went by without incident, until my younger mini, Poppy, suffered an out-of-the-blue seizure, followed by two addional ones in the following weeks. Because of Embrace, I had no hesitation in getting her checked out by a neurologist at a specialty hospital, because I knew Embrace was there for me. Sure enough, the reimbursement process was hassle-free and quick! Fortunately, Poppy is doing well on her new medication, but I know that if something happens in the future, we are covered. Cue tail-wagging!
Insurer: Embrace
By: Adrienne
Submitting my claim was super easy
Submitting my claim was super easy. Once I received my reimbursement, I was able to easily view the explanation of benefits to see where I was able to reclaimed some of the funds from my bill.
Insurer: Figo
By: Jessica
Too expensive
Too expensive. Reimbursement is too low. I will consider changing to a different insurance very soon.
Insurer: Embrace
By: CDC
No hassle claims and received very…
No hassle claims and received very quickly.
Insurer: Spot
By: SS
Representative So Helpful
The representative I spoke with was helpful and supplied all the information I need to know and I opened an account and now my kitten is covered.
Insurer: Embrace
By: Sydney Landreneau
I had a terrible experience with Fetch
I had a terrible experience with Fetch, Please read their tricky policy carefully. they always try to avoid your claim.
Insurer: Fetch Canada
By: Moon M
This was the best decision we could have made!
This was the best decision we could have made! Lucky, our 14 year-old Sheltie/Australian Shepherd was in a lot of pain and discomfort. We had been providing him with Librela injections and fusion therapy but these were no longer providing long-term benefits. In addition, he was losing weight and his situation was deteriorating quickly. Our vet of 13 years could not fit us in for several days and we simply did not want to wait any longer. Dr. Dawn Goodman arrived early the next morning and could not have been more loving and caring for both Lucky and for us. We were able to have Lucky at home with us, in his own bed as we loved him and spoke to him until he was asleep with the Lord. Dr. Dawn has continued to email us, checking to see how we were doing and asking if there was anything she could do to assist in this time of grief. Our animals are loving members of our family, as well they should be, and saying goodbye to them is a traumatic experience. Dr Dawn and Lap of Love were beyond amazing in helping us through this difficult time for us and our beloved Lucky. This was such a blessing.
Insurer: Embrace
By: Graeme Woodbrook