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Pet parents across the U.S. and Canada have left over 219,585 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Turn around time is great
The turn around time is great. The insurance is worth the money. It helps you to afford to take care of your fur baby properly.
Insurer: Spot
By: Gwen
I am extremely unhappy with Spot
I am extremely unhappy with Spot. I have had them for 12 months, I initiated the policy right when I got my puppy (she was 8 weeks), I started an accident+illness plan with a $500 deductible. To date (September 2024) I have paid $720 in policy premiums ($60.00/mo), I have submitted about $984 in claims from my vet for various things over the last year - most of them were categorized as "wellness" and thus, not covered by my policy. Fine, I get that. Fast forward to present day, I audit my finances, see that I have spent over $1800 on my dog between vet bills, policy premiums, whatever - fine, great, I love my dog want the best for her, not an issue. My issue comes into play when I contact Spot to cancel my policy because it doesn't make financial sense for me, my dog, or my financial situation. The rep tells me ok, I'll cancel but I see you had a claim for Otitis (a simple run-of-the-mill doggy ear infection) which was treated & resolved by the way! (neither here nor there), she (the rep) goes on to say, this is INCURABLE, and a chronic condition, then she backtracks & states it's an allergy & you (me) will never have that covered by us or any other pet insurance company. Then the hard-sell bully tactics begin in effort to get me to keep my policy. I have 2 major issues with this 1) are you (the rep) a vet? or even a vet tech? are you familiar with my dog's condition? 2) Ok fine, it's never covered again (ooooh, I'm shaking in my boots) so I have to pay for my dog's potential, future ear infection out of pocket? Ok? So? Wouldn't the appropriate response be to tell me "just be aware that you have a documented condition that will likely be denied in the future should you submit any claims for that specific condition. All of this is relatively moot as my dog's ear condition was not classified as chronic, nor an allergy or any other excluded condition. I am extremely disappointed in the competency of the folks speaking on their product, they are not versed & they lack basic ability to explain things adequately. I will take my money elsewhere & my main takeaway is that I learned that having an overall healthy pup, I should have shopped for a different product altogether. I should have been comparing accident/emergency plans, not wellness+accident, the reimbursement was crap & I ended up paying 9/10 of my vet bills on my own!
Insurer: Spot
By: Kimberly Figueroa
Very helpful and affordable insurance and very friendly service people as well
They were very helpful and friendly service help and great provider for affordable insurance
Insurer: Sonnet
By: Mike Rodgers
In the past we have always had good…
In the past we have always had good service I am currently going through an issue in regards to our dogs teeth. He has not prexisting conditions and the vet clearly stated this but Embrace is fighting the claim.
Insurer: Embrace
By: mary
Great Experience
I've been with embrace for years and have thoroughly enjoyed my experience. They respond quickly and make their claim process very easy! Deductibles are reasonable and it gives me peace of mind with fur babies! I lately went to a new vet and once again used the claim process and it was quick!
Insurer: Embrace
By: Humberto
Like the application
Like the application, very user friendly.
Insurer: Spot
By: Erika Alaniz
Such a relief- we now have Tucker…
Such a relief- we now have Tucker insured! The experience was easy and very informative.
Insurer: Fetch
By: Angela Patterson
Josh was great
Josh was great. Fast easy and smooth set up for my pups policy. All questions answered. Very happy to continue using fetch as my pups policy.
Insurer: Fetch
By: Laura Garner
The claim was processed quickly.
The claim was processed quickly.
Insurer: Embrace
By: Linda Stroud
I just signed up for pet insurance
I just signed up for pet insurance, Josh was patient and laughed at my joke while I tried to remember my question. He was professional and answered all of my questions.
Insurer: Fetch Canada
By: Carole