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I insured two dogs with Pet Partners…
I insured two dogs with Pet Partners one beginning in November of 2023 and another beginning in May 2024. For two dogs per month it was $112. On November 4th 2024 I was charged $283 for one month for two dogs, more than doubling my premium with no notification to me that this was going to happen. On December 4th again I was charged $283 for one month and that’s when I noticed the charge and realized that I had been charged the same thing for November. I called because I was sure there was a mistake. I was told Washington state just updated their insurance information on different breeds, which is ridiculous. I asked for a refund since number one my one dog was added in May 2024 so the year quote shouldn’t have changed until 5/2025 and two I wasn’t notified. I was told Pet Partners changed my policy to have both dogs renew at the same time so they could up my premium (I did not ask them to combine the two policy’s). It was just a way to get $283 a month out of me. They would not refund me and I couldn’t afford to keep two pets on their insurance so I only kept one at $167 a month. On February 4th 2025 they charged me $175 AGAIN the policy premium price went up without any notification to me. This company is out of control violating insurance fraud. My premiums should not change monthly. I want a refund for the entire year. I have not submitted any claims and I can’t afford a company that raises my premiums without me at least getting a noticed and a chance to look into different options. It did not know that they would be more than doubled almost tripled during the Christmas season and I didn’t have an opportunity to look in advance for something different.
Insurer: AKC
By: C B
Lady
It helps for vet survives to be reimbursed ; plus emergency treatment needs to date ; they pay portions of plan, exam etc
Insurer: Spot
By: Christine - Plano, TX
Quick reimbursement
Quick reimbursement
Insurer: Prudent Pet
By: elainebilliardyahoo.com
This pet insurance company is superb
This pet insurance company is superb. They reimburse payments immediately, and they explain why they determined the refund is what it is. Also, whenever I call customer service, I always get a rational answer to my concern.
Insurer: Embrace
By: Martha Wilson
Quick easy and fast payment
Quick easy and fast payment! The best company to deal with. They are always there to assist you!
Insurer: Pets Best
By: Linda Cassella
Easy to submit claims and prompt…
Easy to submit claims and prompt responses.
Insurer: Embrace
By: Steven
Difficult to deal with from the…
Difficult to deal with from the beginning, not helpful whatsoever. I am not happy with the company and the only reason why I am keeping the insurance as of right now is because of an upcoming surgery.
Insurer: Embrace
By: Zamariz Hernandez
They raised my rates 67% after my first…
They raised my rates 67% after my first year. (3 cats under 4, no health issues). They could only say it was due to inflation and increased vet costs (despite the fact inflation and vet costs did not increase 67% this year).
Insurer: Embrace
By: Sarah