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Basically a scam
I work for a very large health insurance company (for humans) and I can tell you if we operated like this the OIC would make like a dog’s rectal thermometer and get right up our butts. I will be contacting Wisconsin’s to see if they handle pet insurance issues. Our dog had a visit for some symptoms that seemed like allergy symptoms, but their persistence led the vet and us to believe there was something else going on, leading to a soft palette resection (in short, the soft palette had overgrown and was causing an esophageal blockage and sinus cavity blockage). Figo denied everything flat out stating that the allergies were a pre-existing condition…despite the fact that this ended up having nothing to do with allergies. I’ve filed an appeal and was told I’ll hear back within 90 days. He’s back today for more diagnostics because he continues to have underlying issues and I fully expect them to deny even though the underlying issues are clearly not allergy related. I should note that our other, older dog is also insured with them and has never had a claim. Obviously I’ll be cancelling these worthless policies.
Insurer: Figo
By: Jim R
Great insurance!! Spot has given us support during very…
Spot has given us support during very difficult times, they process claims quickly and customer service has been amazing when we needed them. Thank you Spot team!
Insurer: Spot
By: Marie Roquebert
I received al
I received all the information I needed. Got the policy for my new pet. Good customer service
Insurer: Nationwide
By: Cheryl Oravetz
Easy Process
I was new to the process and I asked for the forms to fax to Spot. Whenever I had a question, the answer was just a phone call away. I never had to wait when I called and everyone I talked to was eager to help. The money was deposited in my bank account the next week after the paperwork was faxed.
Insurer: Spot
By: Joanne Mazzarese
Processing was very fast
Processing was very fast! Thank you!
Insurer: Spot
By: Mary Porter
Quick and easy process
A straightforward way to submit a claim and fast processing. It was the best experience with an insurance company ever!
Insurer: Fetch
By: ANDRE
Amazing service
Amazing service, made it easy, and follows through. The submission process was seamless, and reimbursement was super quick. A++++++++++
Insurer: Fetch
By: Cory Kennedy BlazinRebel
My experience has been acceptable until recently making them great
My experience has been acceptable with Spot until recently last month I lost my best friend of 8 years. Spot answered all my questions and concerns regarding his coverage and overall policy information. The representatives were very responsive and respectful. They didn't transfer me to 4 different people or place me on several holds during our conversation nor was I rushed off the phone like other companies. Even after the called ended I received a voicemail from a representative who informed me that she'd heard of my recent loss and the remorse in her voice was so genuine that it brought me to tears. Spot has made my experience with insurance vastly different.
Insurer: Spot
By: Summer
So far Embrace staff have been awesome
So far Embrace staff have been awesome. My two 1 year old cats have just been covered. So far I am impressed by their knowledge, helpfulness, and professionalism. I have not used any benefits yet.
Insurer: Embrace
By: SHARON Hotz