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Delay tactics - very concerning!
Note that this is my first claim with this company, so I won't be receiving a reimbursement due to the deductible. I am concerned that a reimbursable claim will take even longer! Even though their premiums are lower than most, don't waste your money! I submitted my first claim almost a month ago and have been dealing with stall tactic after stall tactic since. I had to speak to someone on the phone (two weeks ago) to explain that I DO NOT HAVE records from the previous full year as this pet was adopted from an Animal Shelter as stated on the records from the Humane Society Vet!!! I was advised further documentation WAS NOT required. Fetch now has the medical records (SUBMITTED TWICE), the SOAP records from the current Vet and the invoice for the visit, yet they are now contacting my VET for further information???? Why???
Insurer: Fetch Canada
By: Cheryl
Easy and excellent service
"I've had Pets Best coverage for my last 3 dogs. Filing is easy - done by my Vet's office. Reimbursement is quick and deposited automatically to my checking account. I'm very pleased with them. In on-line ratings they are one of the top-rated pet insurances. Cammie B."
Super easy!
Pets Best makes filing a claim super easy. Their communication throughout the process is excellent.
Not Impressed with First Experience!
This is my first time making a claim. First, it kept telling me to add my "receipt of payment" method. I tried FOUR times to enter the routing number and the checking account numbers & received an error message each time. The error message contained an 800#, but it was visible for such a short time that I never caught it. So, I called both of the customer service numbers - ha, too bad, nobody was available to assist. Call back when they're open. This is the time that is convenient for me!! Last evening, my dog ingested raw scallops (fish); I was concerned the fish may be toxic, so I contacted an emergency vet clinic, which directed me to the Animal Poison Control Center. Your "Diagnosis Ladder" had no listing for APCC, so I wrote the info in the box below that area. Then I read where my claim may be delayed because there is no diagnosis. Well, I tried! Geez, the site didn't accept my attempts to enter my checking info, so it'll probably be delayed anyway. So far.....not impressed!
Insurer: Embrace
By: Peggy Rickard
Joshua
Joshua, Was a big help with me getting pet insurance for TinyTim. He answered all of my questions with no problems and told me about the app and explained everything that I would need to know. Joshua is a wonderful person to talk to about the pet insurance and about my coverage that I have .😃 I am a very happy customer as of now. Thank you so very much Joshua. Sincerely Marie Muse
Insurer: Fetch
By: Marie Muse
Joshua
Joshua, Was a big help with me getting pet insurance for TinyTim. He answered all of my questions with no problems and told me about the app and explained everything that I would need to know. Joshua is a wonderful person to talk to about the pet insurance and about my coverage that I have .😃 I am a very happy customer as of now. Thank you so very much Joshua. Sincerely Marie Muse
Insurer: Fetch
By: Marie Muse
Joshua
Joshua, Was a big help with me getting pet insurance for TinyTim. He answered all of my questions with no problems and told me about the app and explained everything that I would need to know. Joshua is a wonderful person to talk to about the pet insurance and about my coverage that I have .😃 I am a very happy customer as of now. Thank you so very much Joshua. Sincerely Marie Muse
Insurer: Fetch
By: Marie Muse
Joshua
Joshua, Was a big help with me getting pet insurance for TinyTim. He answered all of my questions with no problems and told me about the app and explained everything that I would need to know. Joshua is a wonderful person to talk to about the pet insurance and about my coverage that I have .😃 I am a very happy customer as of now. Thank you so very much Joshua. Sincerely Marie Muse
Insurer: Fetch
By: Marie Muse
Joshua
Joshua, Was a big help with me getting pet insurance for TinyTim. He answered all of my questions with no problems and told me about the app and explained everything that I would need to know. Joshua is a wonderful person to talk to about the pet insurance and about my coverage that I have .😃 I am a very happy customer as of now. Thank you so very much Joshua. Sincerely Marie Muse
Insurer: Fetch
By: Marie Muse
Joshua
Joshua, Was a big help with me getting pet insurance for TinyTim. He answered all of my questions with no problems and told me about the app and explained everything that I would need to know. Joshua is a wonderful person to talk to about the pet insurance and about my coverage that I have .😃 I am a very happy customer as of now. Thank you so very much Joshua. Sincerely Marie Muse
Insurer: Fetch
By: Marie Muse