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Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Did I really need pet insurance????
Molly is a 6 yr old rescue i got july 2, 2025. The insurance was suggested at the adoption facility. I pay very little for this insurance and really did not expect much. I even hesitated to turn in vet bills thinking it would cover very little. Knowing it did not cover annual check up, shots and allergy issues i couldnt imagine it being worth much.However, my Molly has developed reoccurring UTIs and have required needle drawn urine tests and ultrasounds and it has been a great benefit for her health and wellbeing. It pays quickly upon receiving vet bills that qualify. Money is transferred directly into my bank account. Thank you Canine Met Life!
Insurer: MetLife
By: Nancy
No follow up on my.claim!
No follow up on my.claim!
Insurer: Spot
By: Michael Savino
I utilized app to submit claim
I utilized app to submit claim. No interaction. Submitted the documents MetPet required for claim. Easy.
Insurer: MetLife
By: Sally A Sneed
This is a scam - beware of actual costs!
Horrible experience. First of all, my policy states that I have a “$500” deductible and am reimbursed 70% AFTER the deductible has been met. However, what Figo fails to mention is that if the first appointment is greater than $500, they remove the deductible after the 70% reimbursement has been applied - essentially making the deductible 30% more than they state (unlike all other Pet Insurances I’ve come across as well as how the average Health Insurance is applied - I work for Medicare so I am well aware how human health insurance works). So in all, if using Figo, be aware that the deductible is much higher and in my case, $650 rather than $500! (For reference, spoke to Insurance Agent License: 4431168)
Insurer: Figo
By: Erica
Quick review and payment of claims
Quick review and payment of claims
Insurer: Spot
By: KEM
I’ve had Pets Best for about 6 years…
I’ve had Pets Best for about 6 years now. It’s been very helpful when there have been medical emergencies with my pet. The only downside to this insurance is that it can take 3+ weeks to get your claims processed and then another 5-7 days to get reimbursed. When I first started using this company, the wait time was shorter between claims and reimbursement.
Insurer: Pets Best
By: Jessica R.
Zero communication
I was never told that my new policy was being terminated. My dog is sick right on the day I found out his policy was randomly terminated with no communication warning whatsoever from this company. I am devastated and scared that I will either lose my home or my dog because I cannot afford an emergency vet out of pocket and depend on this insurance to be able to keep my dog well. I was told by a customer rep when I called in December about my policy expiring that I would receive notifications and that was a flat out lie. I have not received any notification other then my new policy document.
Insurer: MetLife
By: Marlena Keppler
Good service
Amanda was really nice , easy to communicate , and gave me all information I needed . Amd her response was quick when I had follow up questions .
Insurer: Fetch Canada
By: Gita
Web site not available for a month. Mobile app started working but some functioned not working
Have been satisfied for a few years until recently. The web site will not let me sign on, get a 404 error. This has been going on for a month. The mobile app just started working to sign on, but can't get to any functions like setup and payment setup. Called support number and they were no help at all.
Insurer: Pets Best
By: Terry Dawson
Spot has been amazing
Spot has been amazing. Unfortunately, I have had to use it more than I prefer, but they always reimburse very quickly. With Vet care being so expensive, it has given me piece of mind to know that I can rely on my Spot insurance.
Insurer: Spot
By: KIMBERLY TRAHAN